Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders.
Cleanliness
The restaurant was often described as dirty, with reports of sticky floors, unclean tables, and unsanitary conditions.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Order Accuracy
Many customers experienced issues with incorrect orders or missing items, leading to dissatisfaction.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold or poorly prepared items.
JL
James Lewis
Oct 23, 2025
5.0
This DQ has a great staff and is a location to be proud of. I visit from Texas and drop in here for a meal every time I am in town.
JM
James Mcgaugj
Oct 2, 2025
1.0
got my order wrong after taking way to long to make it, didnt realize it until down the road. store is dirty and floor is nasty sticky. the young lady up front was nice and doing her best it seemed.
AC
Angela C
Sep 19, 2025
5.0
It was very busy, but the staff did their best to keep up with the lunch rush. They were all very kind and helpful and checked in twice to see how our food was. Cathy was very helpful and keeps the lobby clean.
JH
jackie hogan
Sep 14, 2025
1.0
Workers were discussing their personal troubles in front of guests, it was uncomfortable.
The table we sat at had a thick layer of crumbs and grime embedded between the table edge and the wall, there were cobwebs in the corner as well. This restaurant needs better management
SR
Stephany Rodriguez
Sep 9, 2025
1.0
They took 20 minutes to get us our food, it came out all wrong, were disrespectful as hell, took forever for them to come and bring us our correct food then they didn’t bring us the fries that were in the meal someone else came out and said she bagged it herself and began looking around our vehicle as if we hid the fries??? Why would we do that, ended up being there waiting nearly 40 minutes i do NOT recommend this place to anyone you are better off going across the street to mc Donald’s or the gas station next door I work at a restaurant myself and would never treat people this way
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and ice cream cakes from DQCakes.com.
Where is Dairy Queen Grill & Chill located?
It is located at 2805 Iowa Ave, Onawa, IA 51040-1791, United States.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, provides booster and high chairs, wheelchair accessibility, outdoor seating, restrooms, and free WiFi.
Can I get exclusive deals or offers from Dairy Queen Grill & Chill?
Yes, by downloading the Dairy Queen mobile app, you can access exclusive deals and mobile offers.
What nearby restaurants can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby restaurants include Hunt Brothers Pizza, Chester's Chicken, El Jimador Mexican Grill, Fiesta Brava Mexican Restaurant, and Subway, offering a variety of cuisines such as pizza, Mexican, and fast food.
Are there nearby gas stations around Dairy Queen Grill & Chill?
Yes, several gas stations are nearby, including Cenex, Onawa 66, Phillips 66 Gas, Petromart, and Conoco, which is convenient if you need to refuel before or after your visit.
Where can I find accommodation near Dairy Queen Grill & Chill?
Americas Best Value Inn Onawa is a nearby hotel/motel option for visitors looking for accommodation near Dairy Queen Grill & Chill.
Is there a place near Dairy Queen Grill & Chill for RV travelers?
Yes, the On-Ur-Wa RV Park is close by, providing a convenient campground option for RV travelers visiting the area.