Arby's

3.7
511 reviews
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Business Details

9301 Market Place Dr., Norwalk, IA
50211, United States
(515) 207-7348
http://www.arbys.com/locations/us/ia/norwalk/9301-market-place-dr/store-8614
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9301 Market Place Dr., Norwalk, IA
50211, United States

Hours

Reviews

3.7
511 reviews
5 stars
201
4 stars
130
3 stars
69
2 stars
48
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and order inaccuracies, often citing understaffing as a contributing factor.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and inconsistent quality.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty floors and tables, which detracted from the overall dining experience.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rude or inattentive behavior.
  • AM
    Abdullah Muhammad
    Dec 12, 2025
    5.0
    Stop in an get you roast beef sandwich and curly fries and enjoy it on the way home
  • JC
    Jay C.
    Nov 24, 2025
    1.0
    Okay usually I don’t leave reviews but cmon… Absolutely ridiculous experience. I ordered a classic Beef & Cheddar meal and somehow ended up with a plain, dry roast beef sandwich — not a single drop of cheese or red sauce anywhere. That’s literally the whole point of the sandwich! And to make it worse, they tossed ONE ketchup packet in the bag for a large meal. One. It’s like they didn’t even try. For what I paid, this was lazy, careless, and honestly just annoying. I left more irritated than anything. Not impressed at all.
  • BR
    Brian Redmond
    Jul 24, 2025
    4.0
    Bread was oddly wet and the mac was cold. Curly fries saved them
  • TT
    Tony
    Jul 12, 2020
    2.0
    The food we got was good, but they forgot to give us everything in our order. This is a constant problem at this Arby's.
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