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Arby's

3.7
(517 reviews)
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Business Details

9301 Market Place Dr., Norwalk, IA
50211, United States
(515) 207-7348
http://www.arbys.com/locations/us/ia/norwalk/9301-market-place-dr/store-8614
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9301 Market Place Dr., Norwalk, IA
50211, United States

Hours

Reviews

3.7
517 reviews
5 stars
205
4 stars
130
3 stars
69
2 stars
48
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, indicating a need for better staffing and management.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and missing sauces.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty floors and tables, which detracted from the overall dining experience.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude or inattentive behavior.
  • TD
    Terry Donohoe
    Feb 15, 2026
    1.0
    Ordered chicken sandwich and was told we’re out of chicken!!! How in the hell can this happen!
  • DJ
    Dewayne Johnson
    Feb 7, 2026
    1.0
    Drive thru at 10:51p on Saturday night. Refused to serve me and told me they were closed. Hours say open until 11p.
  • AM
    Abdullah Muhammad
    Dec 12, 2025
    5.0
    Stop in an get you roast beef sandwich and curly fries and enjoy it on the way home
  • JC
    Jay C.
    Nov 24, 2025
    1.0
    Okay usually I don’t leave reviews but cmon… Absolutely ridiculous experience. I ordered a classic Beef & Cheddar meal and somehow ended up with a plain, dry roast beef sandwich — not a single drop of cheese or red sauce anywhere. That’s literally the whole point of the sandwich! And to make it worse, they tossed ONE ketchup packet in the bag for a large meal. One. It’s like they didn’t even try. For what I paid, this was lazy, careless, and honestly just annoying. I left more irritated than anything. Not impressed at all.
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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