McDonald's

2.9
1028 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
675 Pacha Parkway, North Liberty, IA
52241, United States

Hours

Reviews

2.9
1,028 reviews
5 stars
245
4 stars
177
3 stars
160
2 stars
115
1 star
331

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.

Service Speed

Many reviews highlighted consistently long wait times, often exceeding 15-20 minutes, even during non-peak hours.

Cleanliness

Several customers noted that the restaurant, including the bathrooms, was dirty and poorly maintained.

Staff Attitude

While some staff were described as friendly, many reviews mentioned rude or unhelpful behavior from employees.

Food Quality

Customers experienced issues with food temperature and freshness, with reports of cold or improperly prepared items.
  • ML
    Matthew Lavallee
    Nov 8, 2025
    1.0
    Bad McDonalds! Cars piled up, first off, and I got someone else’s food even though the kid at the window repeated my order back to me correctly. My mistake for not rifling through the bag, I guess. Bad McDonalds!
  • TP
    Trent P
    Nov 5, 2025
    2.0
    They continue to forget to attach monopoly stickers on food. I don't know why only this mcdonalds forgets to add monopoly stickers on food and drinks. Super annoying. Some of us enjoy playing this game and earning deals and even free food for our loyalty.
  • PM
    Pere Miro
    Nov 2, 2025
    1.0
    We went to this McDonald's location a week ago. When I ordered the food at the kiosk the terminal to pay was busted (picture 1). They got half of our order wrong. My kid's Happy Meal has chicken nuggets instead of the hamburger and my double cheese burger was a single cheeseburger. While waiting I noticed that there was one of the machines directly dripping in the floor. I guess that is melted ice cream. I reported these kind of issues to McDonald's directly but they have done nothing.
  • SK
    Sam Kilgore
    Oct 31, 2025
    1.0
    Monopoly season. Ordered a large Big Mac meal. They gave me a medium drink so I missed out on a playing piece. The box for my Big Mac was also lacking a playing piece.
  • KB
    Katie jo Belock
    Oct 20, 2025
    1.0
    Honestly being generous with the 2 stars. Obviously they are a large company and could care less about reviews. Nonetheless I feel the need to leave a review after 5x having bad experiences. I moved to north liberty three months ago. My son loves McDonalds and I love McCafe. We don’t eat there often maybe once every other week. We’ve had over 5 orders messed up in that time. Once had family visiting and was placing a large order the worker said “omg” when I was ordering more things. Today they messed up a simple coffee order. It’s always something. This has got to be one of the worst McDonald’s I’ve ever been to. The staff looks exhausted and miserable to be at work.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in North Liberty, IA?

McDonald's in North Liberty is open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and from 4:00 AM to midnight on Sunday.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, McDonald's has a drive-through open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to midnight on Sunday.