Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the sandwiches, many expressed dissatisfaction with incorrect orders, low quality, and issues with freshness.
Delivery Problems
Numerous reviews highlighted slow delivery times and incorrect deliveries, leading to frustration among customers.
Positive Staff Interactions
Despite the issues, some customers praised the friendliness and helpfulness of certain staff members.
KK
Kat
2 days ago
5.0
This is my go-to delivery place. The workers are always amazing, nice and patient. I think in all my time ordering there, they have messed up my order twice? That's pretty darn good. Please let them know they never have to apologize for being late or taking too long. They work so damn hard and are always friendly even when they haven't had the best day.
CC
Carson
Feb 21, 2026
1.0
On Valentine's Day 2026, my wife and I visited the Jimmy John's in North Liberty, Iowa. Unfortunately, the experience was deeply concerning. We weren’t greeted, and the cashier seemed inexperienced, struggling with the POS system. While waiting, we observed the manager making our sandwiches—once prepared, she left them open, and then, while still wearing her meat gloves, touched the POS system and went right back to handling the sandwiches. This was a blatant disregard for cross-contamination, and it left us extremely uncomfortable. While we did request a remake, it shouldn’t have happened in the first place. I hope Jimmy John's takes this as a serious reminder about hygiene protocols. I won’t be returning, and I hope others are aware.
NS
Nathan Schroeder
Jan 13, 2026
2.0
Put an online order 30 minutes ahead, show up and it’s not even started when we need to be somewhere. Get my order and 2 sandwiches are wrong…. Not coming to this location again and maybe not JJ at all!
MR
Matthew Roesler
Jan 7, 2026
5.0
Love Jimmy John's! Their bread is delicious, love the new kickin' ranch.
JL
James l
Dec 9, 2025
1.0
Wow this place is bottom of the barrel. Over 30 minutes of waiting for us to get our food. Staff was super rude when I asked how much longer it would be after sitting there for 20 minutes.
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