Subway

Reviews

• SC

  Sophie Crook

  Jul 5, 2025
  1.0
  Rude. If there was a Zero star option I would. Service was awful, we tried to place an order on the app. It never came off the processing screen, we reloaded and it sent us back to Home Screen. Tried again, same thing. So we called the store to check if they had gotten the order or not, if not we’d just drive and come in. Person on the phone had an attitude saying they had two orders and they couldn’t refund/ cancel second order. We explained that we did not need second order and did not mean to order twice, but the app was not working. Person on phone said again they had two orders. We went in to restaurant, asked for a manager was immediately told there was no manager there. Was not asked what our issue was until after a few minutes of standing there. We explained what happened on the phone. One chimed in said they answered the phone. Attitude continued they said they refunded the second order and made the first one “fresh and correct”. Two of the sandwiches were made wrong, one completely incorrect. We wanted to explain what our end of the order transaction on the app looked like. They came over and glanced at the phone for a second and said they have been having issues with the app and it’s not their fault. But neither is it ours, we simply were asking a question and did not need the attitude. A simple explanation would have been great. If you are having a bad day don’t spread it to others, no need to be rude for no reason. I hope your day gets better and you are nicer to the next customer. 6/5/25
• AW

  Amanda Wagg

  Aug 26, 2023
  1.0
  Subway why!!?? You have really gone down hill. This is my sandwich! How am I supposed to eat this! Its completely blown out and soooo much mayo! They didn't even put napkins in our bag. I'm so disappointed as subway used to be so good.

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