McDonald's

Reviews

• CH

  Crystal Hernandez

  6 days ago
  1.0
  If I could rate this McDonald a 0 I would give them a 0. I asked for ketchup packets and got them thrown at me by some girl at the drive thru window who then proceeded to slam it in my face and walk away. I called to speak the manager and they hung up on me I called back to get the manager information to escalate the situation to the general manager they refused to give me their name which a friend told me the manager on duty gos by the name Jaylen so I’m assuming that’s who thought it was professional to hang up and be disrespectful and refuse to give his name or the company corporate number. Im going to escalate this all the way up. I also was told I’d be banned from McDonald. Which I quite literally don’t care I go to McDonald for my kids but the way they treat customers there I’d rather give my money to another company that isn’t going to disrespect customers! What happened to customers are always right and making it better. Definitely will not be back to this location ever again!
• JS

  J I Sandoval

  Nov 11, 2025
  4.0
  Really good hamburgers..!
• LS

  Lisa Spurling

  Nov 5, 2025
  5.0
  McDonald's in muscatine are the bomb .good food .
• RR

  Rhythm Rice

  Nov 4, 2025
  1.0
  Literally only ordered food to try the new sauce they didnt give me the sauce i had ordered. Complete ripoff and waste of money
• JA

  Julia Caballero Ayala

  Oct 23, 2025
  1.0
  22 October 2025 around 3:30PM I normally focus on the positive when leaving reviews, but this experience left me feeling disrespected and humiliated. When I pulled up to the first window to pay for my order, I had a brief issue getting my Apple Pay to work. Instead of being patient, the woman taking payments repeatedly moved the device back and forth so I couldn’t tap my phone. When I finally completed the payment and asked for my receipt, she turned away and ignored me, even though her window was open and she could clearly hear me. When I drove to the next window to get my food, the car in front of me hadn’t moved yet, so I couldn’t pull forward. The same employee leaned out of her window and yelled at me to scoot up. I explained that I couldn’t, but she insisted there was room and raised her voice again. She then turned to the customer behind me, laughed, and talked about me, which was extremely embarrassing. I’ve never been treated this way at any business before. I truly hope this situation is addressed, as no customer should ever be made to feel humiliated for simply trying to complete a purchase. I could not get out of that drive thru line fast enough.

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