Arby's

3.7
1128 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1300 North Grande Ave., Mt. Pleasant, IA
52641, United States

Hours

Reviews

3.7
1,128 reviews
5 stars
427
4 stars
294
3 stars
183
2 stars
64
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and poor service, with some stating they would not return due to these experiences.

Food Quality

Many reviews highlighted issues with food temperature, freshness, and preparation, with several customers receiving cold or improperly made items.

Staffing Problems

Frequent mentions of being short-staffed, leading to slow service and unclean conditions, were noted by multiple customers.

Mixed Experiences

While some customers praised the food and service, others had negative experiences, indicating inconsistency in performance.
  • JS
    Josh Sinnott
    Nov 19, 2025
    1.0
    They forgot to make my sandwich. When they figured it out they moved on to other orders before mine after 30 minutes I asked for my money back. The lady working did not even apologize about the meal. Definitely will not be back
  • SB
    shelli brown
    Oct 17, 2025
    1.0
    Worst experience ever!!!! Rudest staff ever!!!! Cold food brought to counter 2x and nobody cared. Refused a refund. Absolutely ridiculous!!! Truck driver who will tell our whole fleet to boycott this location and we are a national carrior who frequently uses this truck stop and Arby's!
  • DR
    Doug R
    Oct 14, 2025
    4.0
    It was mixed. The breakfast bowl was very good. Hot and filling. The fries were under seasoned and could have been cooked longer, but they were hot. Atmosphere? It is ok as it is a gas station/ Pilot location. It was clean and the staff were pleasant.
  • CC
    Cody Clayton
    Sep 8, 2025
    2.0
    Place used to be good. It's a joke now. They're always out of everything and everything's always down. They might as well close down and open up some other restaurant there. Maybe another McDonald's would be better.
  • LS
    Lamonte Stark
    Sep 4, 2025
    5.0
    Went through the drive-through September 4 around 7 o'clock two cars in front of me. This is the fastest time I've ever went through a drive-through ever anywhere. As soon as I got to the window, they were handing my food and taking my money. Everything was hot and delicious. The two gals working there were working with a sense of urgency and I appreciated that. Nobody likes to sit in a drive-through for a long time five stars.