Jimmy John's

3.9
332 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1907 4th St SW, Mason City, IA
50401, United States

Hours

Reviews

3.9
332 reviews
5 stars
174
4 stars
62
3 stars
37
2 stars
20
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unhelpful staff, long wait times, and incorrect orders.

Food Quality

While some customers praised the food, others complained about incorrect ingredients, portion sizes, and overall quality.

Speed of Service

Many reviews highlighted slow service, particularly during busy times, contradicting the brand's 'freaky fast' promise.

Positive Experiences

Despite the issues, several customers noted friendly staff and good food, indicating some positive interactions.
  • AZ
    Andrey Zasulevich
    6 days ago
    1.0
    Ordered a beef and cheddar, got a chicken bacon ranch.
  • BT
    Barb Thomas
    Oct 19, 2025
    1.0
    Over 20 minutes in line
  • MA
    Madison Abbott
    Aug 1, 2025
    1.0
    Christopher(?) was rude at the drive through. When we pulled up he just yelled “Jimmy John’s” through the speaker. We asked for a sandwich, chips, and a drink. He said “k 12.28” then we pulled forward. he didn’t ring up the chips on the order (we didn’t know that obviously) and when we asked if we could get some chips he said “what kind?” and we asked for plain chips. he walked away and then returned and threw a bag of chips at us through the car window and then shut the drive through window walked away. No “have a good day” or “thank you” or anything. super disappointing and rude service 👎🏼 won’t be back.
  • KH
    Katie Harris
    Nov 7, 2020
    2.0
    Ordered only one sandwich and the only thing I asked was for no tomatoes. It of course came with tomatoes on it. The rest of it was still pretty good, just annoyed that a simple thing request couldn’t be done.
  • JF
    Josh Fletcher
    Aug 11, 2019
    3.0
    Found the food to be rather bland. Haven't tried the newer menu items because of that