Dairy Queen Grill & Chill

3.6
495 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
3481 4th St SW, Mason City, IA
50401-1573, United States

Reviews

3.6
495 reviews
5 stars
203
4 stars
106
3 stars
66
2 stars
42
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some staff praised for their friendliness and attentiveness, while others were reported as rude and unhelpful.

Food Quality

Food quality was inconsistent; while some customers enjoyed their meals, others reported cold or incorrect orders.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.

Wait Times

Customers frequently complained about long wait times for orders, both in the drive-thru and inside the restaurant.

Ice Cream

The ice cream received positive feedback, with many customers enjoying the flavors and quality.
  • SF
    steve f
    Jan 2, 2026
    5.0
    Is there an excellent corporate store I just wish they were a little closer to use my points
  • DG
    Damian Gallagher
    Dec 31, 2025
    5.0
    Robin was a very nice lady who was super thrilled to serve any person that walked in.
  • MH
    Michelle Higbee
    Dec 23, 2025
    3.0
    The soft serve is great their blizzard are good but there shakes are way to thin it is like milk.
  • KN
    Kandis Nelson
    Nov 13, 2025
    5.0
    Good food.
  • JZ
    Jordan Zimmerle
    Nov 9, 2025
    5.0
    Aeriel was great she provided amazing service and catered to my needs when I was having trouble deciding what I wanted. Her overall energy was very welcoming. DQ make sure y’all take care of this woman, Godbless !

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats can I find at Dairy Queen Grill & Chill in Mason City?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Basket, and ice cream cakes.

Does Dairy Queen Grill & Chill provide family-friendly amenities?

Yes, the location is family-friendly with booster seats, high chairs, outdoor seating, restrooms, and is wheelchair accessible.