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McDonald's

3.3
(1736 reviews)

Business Details

3402 S Center St, Marshalltown, IA
50158, United States
(641) 752-6902
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3402 S Center St, Marshalltown, IA
50158, United States

Hours

Reviews

3.3
1,736 reviews
5 stars
522
4 stars
353
3 stars
316
2 stars
181
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail.

Customer Service

Feedback indicated a lack of friendliness and professionalism among staff, with several customers noting rude interactions.

Food Quality

Numerous complaints were made about cold food, incorrect preparation, and overall dissatisfaction with food quality.

Cleanliness

The cleanliness of the restaurant, including bathrooms and dining areas, was often criticized.
  • JT
    Juan Tejada
    2 days ago
    1.0
    I just went to this McDonald's for a Oero Mcflurry. The employees couldn't be bothered to mix my Mcflurry. I would go to this McDonald's!
  • LR
    Lain Ray
    Feb 14, 2026
    1.0
    Order our food at 1253, did not get our food until 1350. A freaking hour for "FAST FOOD" is unacceptable for any reason. I get served fast at Texas Roadhouse on a Saturday night than this place. Rediculous
  • WB
    Will Bovee
    Feb 9, 2026
    1.0
    Lately they have been messing up orders BADLY for me and the teens there are pretty rude. Went in the other week to get a snack wrap meal and they give me just fries and then proceeded to tell me to wait at the next window. No biggie. I was for over 5 minutes and after nearly a dozen cars go by, I go in and when I said I was told to wait at the next window and hadn't gotten my snack wraps, a bunch of ladies, who look like they're 20ish start to tell the older gentlemen that "We already gave him his snack wraps, he already has them." Uh no I don't. Why would I be in here if I didn't get them? He finds them and tells me "They didn't know who was gonna the one to take it out." Excuse me? It's not rocket science to have one out of maybe 6 people to walk to the other window and hand me my snack wraps! Not to mention the ladies never even apologized for basically trying to gaslight me by saying I got my food when I didn't. -_- Then que 10 minutes ago. I get home from ordering a quarter pounder with cheese and the drink tastes horrible and ALL the sodas/drinks except the water tastes horrible. No biggie, I'll just get water. I get home and sit down to eat and my quarter pounder is ONLY MEAT ON BUNS. No ketchup, cheese, pickles or sliced onions. ONLY. THE. PATTY. ON. BUNS! I could understand if it was just the meat with cheese. Fine. But a PLAIN PATTY on buns? When I ordered it with basically everything but mustard? What the hell? I don't normally write these reviews but this is getting ridiculous. They need to get their staff situated and have them prepare their meals better cause missing food/ingredients on meals is outrageous.
  • VN
    Vanessa Nunez
    Feb 8, 2026
    1.0
    Every time I come to drive through late night they ignore me even pulled up to the window to check if the drive through was broken and got ignored
  • MR
    Marilyn Reynolds
    Jan 20, 2026
    1.0
    I went through Marshalltown drive through this morning and the young Hispanic girl giving the food out has no personality at all. I've been there a few times and she never smiles or says anything and practically throws your food at u. Very bad customer service skills. Doesn't make a person feel welcome or feel like coming back. Learn how to be decent to people besides we the customers are the reason u get paid and have a job and by all means get a personality cause urs suck!!!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Marshalltown, IA?

McDonald's in Marshalltown, IA is open 24 hours every day of the week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service 24/7.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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