McDonald's

3.1
1392 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5493 Business Hwy 151, Marion, IA
52302, United States

Hours

Reviews

3.1
1,392 reviews
5 stars
345
4 stars
295
3 stars
274
2 stars
166
1 star
312

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness, with dirty tables, floors, and bathrooms reported frequently.

Service Quality

Customers consistently experienced rude and unprofessional service, with many complaints about staff attitudes and order accuracy.

Order Accuracy

Numerous reviews mentioned incorrect orders, missing items, and issues with food preparation.

Food Quality

While some customers found the food acceptable, many reported issues with cold, greasy, or poorly prepared items.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff behavior and overall operational standards.
  • RF
    richie fox
    Nov 15, 2025
    1.0
    I had to wait 50 minutes to get my food and when I went inside I was yelled at by the person that made the food.
  • NS
    Nick Serovy
    Oct 25, 2025
    2.0
    The wife and I decided to have a cheat meal at this McDonalds location today. First off it was lunch time, and somewhat busy ( to be expected ) We walk in the main door, the floor was atrocious to start. We order at the kiosk, then head over to the fountain drink area which had soda EVERYWHERE on the floor, the rugs, counter tops, ice spilled all over, and the lids for drinks looked like an unattended 2 year old had a field day. Couldn't find a spot to sit for 2 because every table that wasn't being used hadn't been wiped off from previous customers. Fries, straw wrappers, galore on the floors. So on to the food, and service. Our number was called to come pick up our food, and not brought to us ( which totally defeated the point of having a table number scanned at the kiosk. Whilst getting our order from the front counter we asked politely for some ketchup and some salt please and thank you to only be scoffed at, the condiments all but thrown to my tray. We sat down at a booth, to only have the table top covered in syrup to which we had to ask for cleaning supplies to bus and clean it ourselves. I'm not clear as to what management found any of this acceptable for their workplace, or for the face of their store for customers, but this was a HUGE slap in the face for area, local, or other management for this facility. Outside of the laundry list of poor cleanliness, hospitality, and overall horrible employees, work ethic, etc. The food was as ordered, and what you'd expect at a Mcdonalds. HORRIBLE experience, and had I managed that store and seen the shape it was in there would have been positions opening up.
  • AL
    Austin Lackey
    Oct 18, 2025
    5.0
    Dae and his team were great! We had a complicated order and they nailed it. It also came out very quickly! Though the good was accurate and hot, I have it at a 4-star since the quality isn't the best as McDonalds
  • MB
    Makenzie Boyd
    Oct 12, 2025
    1.0
    The service was absolutely terrible. We waited for 20+ minutes for a burger, some nuggets and fries. While standing there, they had several customers with complaints of wrong orders. They ran out of lettuce, they didn’t tell us that they were out of buffalo sauce, and just expected us to not notice. We asked and they said they just ran out, not even telling us before they gave us the bag. Also while waiting, watching McFlurries being made disgusted me. They didn’t even change the stirrer in between different flavors. So unsanitary! It was messy with trash all over, and workers just walking around. One worker in the kitchen had a hoodie on with his hood up over his hat, it was unprofessional and inappropriate. THIS PLACE SUCKS!!
  • MF
    Myka Forrest
    Oct 11, 2025
    1.0
    We recently ordered food for delivery but none of our drinks arrived and it was also missing some fries and our daughter's Happy meal. When we called to correct the mistake, we were only offered a refund and not actual food. Because we ordered the drinks as part of meal combos, the drinks were discounted, so if we were to reorder the food then we would have to pay full price for the drinks. This does not solve our problem. When we order a meal, we expect the full meal to arrive without hassle.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's location is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru service available at this McDonald's?

The drive-thru is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.