McDonald's

3.1
1405 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5493 Business Hwy 151, Marion, IA
52302, United States

Hours

Reviews

3.1
1,405 reviews
5 stars
346
4 stars
296
3 stars
276
2 stars
167
1 star
320

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted poor cleanliness in the restaurant, including dirty tables, floors, and bathrooms.

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, along with long wait times and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including cold fries, burnt burgers, and incorrect orders.

Order Accuracy

A significant number of customers experienced problems with order accuracy, receiving incorrect items or incomplete orders.
  • LF
    Lucas Flaharty
    Jan 3, 2026
    1.0
    Orders half the time are wrong Someone can get food right in front of me, or 2 ppl, but then im always the one pull around and wait. Its McDonalds its been basically the same menu for years. But the real thorn in my side is why is there a surcharge of 1.50 after the construction, a .20 cent surcharge for tea, AND A .10 cent surcharge for a POP. Never was like this before the construction. Im assuming the customer is paying the surcharge to payback the construction McDonald's paid for. Welcome to 2026
  • AF
    Amy Finley
    Dec 15, 2025
    2.0
    I ordered Double Cheeseburger, McRib and large fries. Fries were nice and hot, ketchup dispenser not working. Cheeseburger the buns were burnt. As you are taking a bite it smelled like burnt toast. The McRib meat was pale looking and not enough sauce on it. The staff was average just doing the job. It maybe a while before I come back.
  • TA
    Tracy Ann
    Dec 12, 2025
    1.0
    If I could leave a zero star I would.. some for of corporate needs to be in this store this store is the worst McDonald's I have ever been at.. the lack of care for customer service is crazy to me and the food from this location is awful.. must be too busy to put down new fresh frys I should know better then to go to this location given the fact it's got a 3 star rating however posting reviews obviously matter none to the higher ups for McDonald's DO BETTER OR FIND EMPLOYEES WHO ACTUALLY CARE!!!!
  • DM
    Douglas McClellan
    Dec 11, 2025
    1.0
    Fast food?!! How about "taking our leisurely time with your order" food?!! I pulled into the drive thru at 9:15. My receipt was printed at 9:30. Got my food at 9:36. But, not my coffee. Was asked to wait at the front door for fresh brewed coffee. Ate my entire order while waiting. Had to go inside with my empty bag of mctrash and my receipt to ask for my coffee. Just came out with a soda instead. They said, "So, sorry. We got busy, though!" Yeah, I was in the parking lot, by the front door. McDonald's! Please, accept my apologies for interrupting your day! It won't likely happen again. It's currently 10:05. Nice work! NOT!!
  • AK
    Ashton Kruse
    Nov 30, 2025
    1.0
    We ordered ahead online to eat in the restaurant, and it was ready shortly after we got there without issues. When we needed something like ketchup packets or a drink, we didn’t have to wait long and staff was helpful and friendly. The issue we had was the cleanliness of the inside. This was probably the grossest restaurant we’ve eaten at in awhile. The bathrooms were out of toilet paper, toilet paper strung all over the floor, the floors throughout everywhere were greasy and slick. The counters around the drink station were covered in spilled/splattered soda, and all over the floor, I didn’t even want to set our drinks on it to get lids. The floors in the main area were just as bad, trash everywhere, tables were disgusting and grimy. Standing at the front to get ketchup packets, you could see spilled ice cream and toppings all over by the machines, trash on the floor, trash under the workstations. It just makes it hard to want to eat the food, wondering if it would be prepared clean when nothing else is? Hard to try and have a toddler eat when it’s like also, trying to touch everything and I don’t even want her touching the table.

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's location is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

When is the drive-thru service available at this McDonald's?

The drive-thru is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.