Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
There were numerous complaints about food quality, including issues with freshness, incorrect orders, and unsatisfactory presentation.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including unpleasant odors and dirty facilities.
Staff Competence
Many customers expressed concerns about the inexperience and immaturity of the staff, leading to mistakes and poor customer interactions.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items, indicating that there are still positive experiences to be had.
KY
Kate Yentes
Oct 30, 2025
1.0
I immediately got sick after eating here. The outside was run down and the employee was not very friendly.
MP
Michael P
Sep 30, 2025
5.0
Johnathan loves this place! The man (I assume is the owner)!knows and remembers him everytime just by when he asks for a pup cup at the end. He always gives it first because Calvin is not patient AT ALL! Such a refreshing environment from the last ownership and disrespectful employees you treated us like it was inconvenient we wanted ice cream! Thank you Dairy Queen staff and the Owner!
VR
Virginia “Ginger the Clown” Rice-Poole
Aug 30, 2025
3.0
Its not real ice cream but it was a nice treat along my route
TS
taylor sproston
Aug 17, 2025
1.0
Once walked in and it immediately smelled like body odor. The food has given me food poisoning once. They have long gross fingernails. And they don't make their food how they should make it. Overall this place is not the DQ u want to go to
AA
Alaya
Jun 20, 2025
1.0
The whole place stinks and there are MINORS working there,place needs to be checked by the state food code because it looks nasty and there are no lights in the place and the workers don't even tell u that ur food is ready they just stare u down and leave it
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Marion, IA?
Dairy Queen Grill & Chill is open every day from 10:30 AM to 9:30 PM.
What type of food and desserts does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard treats, Grillburgers, chicken strip baskets, and DQ Cakes.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant welcomes families and children, is wheelchair accessible, and offers high chairs and restrooms.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, there is a drive-thru available for convenient ordering.
Can I order food online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can place orders online via their website and download the Dairy Queen App for exclusive deals and mobile rewards.
Where is Dairy Queen Grill & Chill located in Marion?
It is located at 1101 Eagleview Blvd, Marion, IA 52302-9032, USA.
What nearby fast food options are available around Dairy Queen Grill & Chill?
Nearby fast food options include another Dairy Queen location and McDonald's, both convenient for alternative quick meals in the area.
Are there any nearby attractions or places to visit after enjoying ice cream at Dairy Queen Grill & Chill?
Yes, after your visit, you can explore Squaw Creek Trails, which offers hiking and outdoor activities close by.
Where can I get other dessert treats near Dairy Queen Grill & Chill?
Take the Cake Desserts, a nearby bakery and cupcake shop, is a great place to find additional dessert options.
What other amenities or services are available near Dairy Queen Grill & Chill?
Nearby amenities include Golden Palace Buffet for Chinese food, several beauty salons like Cost Cutters and Nita's Beauty and Threading, as well as pet services such as Heartland Animal Hospital and Pampered Petz.