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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

4.3
(708 reviews)

Business Details

5525 Merle Hay Road, Johnston, IA
50131, United States
(515) 251-7733

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Johnston is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
5525 Merle Hay Road, Johnston, IA
50131, United States

Hours

Reviews

4.3
708 reviews
5 stars
412
4 stars
187
3 stars
51
2 stars
24
1 star
34

What are people saying?

AI-generated from recent customer reviews

Catering Service

Maddy, the catering manager, received high praise for her responsiveness and excellent service in organizing catering orders.

Food Quality

While many customers enjoyed the food, there were complaints about stale items and inconsistent quality, with some reporting old or incorrect orders.

Customer Service

Customer service experiences varied widely; some praised friendly staff, while others reported rude behavior and long wait times.

Order Accuracy

Several customers expressed frustration over missing or incorrect items in their orders, indicating a need for improvement in order accuracy.

Cleanliness and Atmosphere

The restaurant was generally noted for being clean and having a pleasant atmosphere, although some customers mentioned tables not being cleaned promptly.
  • EB
    Em Bray
    Feb 5, 2026
    5.0
    i just want to thank whoever made my fuji apple chicken salad with romaine lettuce instead of the mixed greens on 2/5. panera has been my main craving this pregnancy, and i’ve had quite a few salads over the last 5 months, but this specific salad had an amazing proportion of toppings to lettuce. it really made a hard day better. if i could get this every day made by the same person, i would give this panera every dime i have.
  • BS
    Brien & Brittany Scandridge
    Jan 30, 2026
    5.0
    Huge Shoutout to Maddy and the catering crew! I was able supply and awesome spread for my office group of 12 with little to no time or effort from me. I emailed Maddy what we were looking for and she had a great menu within my budget put together in hours. Even delivered and set it up herself too. Panera catering will be a regular for our office moving forward. Thanks Maddy!
  • VC
    Vasi Cx
    Jan 30, 2026
    1.0
    Go to this location if you want to get ignored for 10+ minutes. Want kind customers? Be receptive to them. Ask them if they need help or what you can do for them. So over paying premium prices and getting lackluster service.
  • TT
    Taylor
    Jan 8, 2026
    5.0
    I would like to give a huge shout-out to the catering manager at this location, Maddy. She was absolutely wonderful to work with. We had scheduled a catering order a week in advance, but our training was unexpectedly canceled and rescheduled for the following week. I contacted Maddy to see if it would be possible to move the order since it had already been paid for, and she handled everything flawlessly. She had no issues pushing our order back a week and made the entire process seamless. Over the past couple of weeks, it has truly been a pleasure working with her on multiple food orders for our office. If you are looking to place a catering order, I highly recommend working with Maddy—she is by far the best catering manager I have ever worked with.
  • BW
    Bekah White
    Dec 18, 2025
    5.0
    Wanted to share my experience the other day at this Panera location on 12/16/25. I walked in with my mom speaking toddler and ordered at the kiosk. I then was flustered and walking through the restaurant looking for a table and high chair. A man who I believe was the manager saw me and immediately helped and offered to get the high chair and take it where I wanted it. He then asked if we needed any water cups I said yes so he brought waters with lids and straws for me and my son. A few minutes later he brought my son a cookie and gave him a fist pound. This meant a lot because my son doesn’t communicate verbally so it felt so nice to see someone go the extra step to interact with him! He also asked what the name was on our order so he could get it and bring it to our table so that I didn’t have to leave my son at the table by himself. I was so blown away by the kindness of this manager! This was the first time anyone has ever done anything like that for us in public. So thank you to that manager. I didn’t catch his name, but I will always remember his kindness!

Frequently Asked Questions About Panera Bread

Does Panera Bread in Johnston accept reservations?

No, Panera Bread in Johnston does not accept reservations.

What are the opening hours for Panera Bread in Johnston?

Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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