Jimmy John's

2.9
171 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5340 Merle Hay Rd, Johnston, IA
50131, United States

Hours

Reviews

2.9
171 reviews
5 stars
51
4 stars
25
3 stars
20
2 stars
13
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, particularly with delivery and drive-thru orders, often taking much longer than expected.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and special requests being ignored.

Customer Service

Numerous complaints were made about rude and unhelpful staff, with several customers feeling disrespected during their interactions.

Cleanliness and Quality

Some customers noted unsatisfactory food quality, including stale ingredients and unsanitary conditions.

Management Issues

Feedback indicated poor management practices, including unprofessional behavior from managers and lack of effective communication with customers.
  • JM
    Jacob McGruder
    Dec 23, 2025
    5.0
    This location is TOP tier! They definitely live up to the Freaky Fast brand-my order was placed, made, and delivered all before I had a chance to blink. I’ve never had an issue ordering from this location. The food is always fresh, (you know how lettuce can be…) if they’re out of an item I purchased, they always make it right by swapping it out with something just as good, and they are somehow able to deliver my order and knock on my door without alerting my dog and making her go crazy (which no other delivery service can do!!). If I could order every day from this location, I would. This location and it’s employees are really the best out there.
  • JB
    Jeanette Boll
    Dec 6, 2025
    1.0
    Just spent 20 bucks on 2 lettuce wraps. Brown wet lettuce and barely any tuna.Flavorless . Never again.
  • SA
    Sheila Aunspach
    Sep 21, 2025
    1.0
    I knew my sandwich was wrong when I pulled it out and it was warm. I ordered an unwich beach club. After I dumped the ingredients out of the bread, the meat and vegetables were warm and soggy. Absolutely disgusting. I waited how long for this wrong order?? This has always been the worst location and I got my yearly reminder today why I don’t go there.
  • JG
    Josslynn Gannon
    Sep 13, 2025
    1.0
    Terrible jimmy johns location. literally go to ANY other location- unless you want your order made wrong- then i guess go here. Can’t even get the MOST SIMPLE, PLAIN, sandwich on THEIR MENU- made correctly. Three times i’ve come in for a slim 6. ITS BREAD. AND CHEESE. and they cant even get that right. You would think you wouldn’t have to check your “sandwich” to make sure it has JUST bread and cheese, or the correct amount of cheese- but guess that’s the case. Learn your menu, and learn how to make things properly or you shouldn’t be working there. Won’t be returning to this location ever.
  • MR
    MIKE RUSSELL
    Aug 30, 2025
    1.0
    2 or 3 times they have canceled my order because they can't keep a delivery driver. TAKE IT OFF OF YOUR WEBSITE THEN! The guy called and told me to order through uber eats or door dash and spend an extra $15 if I wanted a sandwich..