Dunkin'

3.7
205 reviews
Decked Out Lattes
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Business Details

5300 NW 86th St, Johnston, IA
50131, United States
(515) 278-1218
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Johnston, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5300 NW 86th St, Johnston, IA
50131, United States

Hours

Reviews

3.7
205 reviews
5 stars
102
4 stars
35
3 stars
13
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendliness and helpfulness of staff, others reported rude interactions and poor service.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food or drink types.

Product Availability

Several reviews noted that the location frequently runs out of popular items, particularly donuts, leading to customer dissatisfaction.

Speed of Service

Customers reported long wait times for orders, both in-store and drive-thru, with some expressing frustration over delays.

Cleanliness and Atmosphere

The location is generally described as clean and well-maintained, contributing positively to the customer experience.
  • GW
    Gabby White
    Nov 13, 2025
    5.0
    Drink turned out great and the guy at the drive-through the morning of Nov 13 was really nice
  • RQ
    Ryan Quinn
    Nov 10, 2025
    2.0
    I’ve been coming here for about the past 6 months since I moved here, and it used to be a great place to go. However, about two months ago they had some staffing changes and unfortunately it’s been pretty awful since. The past 6-8 trips I’ve made since the staffing change have been not great. They’ve messed up my orders, have had communication issues, and I’ve waited for long periods of time to get my order. Even when I order about 10-15 minutes ahead on the app, I have to wait an ADDITIONAL 5-10 minutes after I get there. The worst part is that there is no one else there that would excuse this wait. A couple times when they messed up or made me wait a while they tried to make it right by offering extra donuts or something, and I appreciate that, but it doesn’t excuse the consistent waiting and incorrect orders.
  • KQ
    katherine quintero
    Oct 16, 2025
    5.0
    I went on Saturday and they served me excellently the girls are very cool and the price seemed affordable to me
  • MR
    María fernanda Sepúlveda Rodríguez
    Oct 16, 2025
    5.0
    Tienen un gran servicio al cliente las empleadas son muy amables y mi pedido fue correcto y muy delicioso las personas de al frente son muy amigables y empaticas volvería mil veces a esta tienda
  • RM
    Ryan Moreland
    Oct 12, 2025
    5.0
    Came in the morning of Sunday, October 12th and this crew was crushing it. Great service, fresh donuts and the coffee was amazing!
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Johnston, IA?

Dunkin' is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, Dunkin' Johnston offers both delivery and curbside pickup services.