Jimmy John's

3.9
193 reviews

About

Sandwich Restaurant

Location

Jimmy John's
320 E Benton St, Iowa City, IA
52240, United States

Hours

Reviews

3.9
193 reviews
5 stars
102
4 stars
39
3 stars
17
2 stars
10
1 star
25

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Multiple customers reported long delivery times, with some orders taking over an hour, leading to dissatisfaction.

Order Accuracy

Several reviews mentioned frequent mistakes with orders, including missing items and incorrect sandwiches.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others complained about stale bread and poor quality ingredients.

Service Experience

Customer service experiences varied, with some praising friendly staff while others reported rudeness and unhelpfulness.

Overall Satisfaction

Overall, customer satisfaction was mixed, with some loyal patrons enjoying the food and service, while others expressed frustration and disappointment.
  • VP
    Vera Parker
    Dec 29, 2025
    3.0
    Food is ok but the cookies are often multiple days old. Oat meal raising should taste freshly baked (and sometimes Dow) but usually takes like papermache.
  • BE
    Bailey Engledow
    Sep 18, 2025
    1.0
    Took over an hour to deliver a roast beef sandwich with a pickle slice. Freaky fast my ass
  • DW
    Doug Wrenn
    Aug 5, 2025
    4.0
    Easy to order ahead. Sandwiches very good. Ready to pick up when I got there. Ordered two different but similar sandwiches but both sandwiches were the same. Unusual for them to make a mistake but happens occasionally.
  • MM
    M
    Jul 28, 2025
    2.0
    By far, the worst JJ sandwich to date. Stale bread, old provolone, and the driest sandwich possible even though it was ordered with EXTRA sauce. For $10 a sandwich JJ, this was Subway quality at best 👎 It was fast, that's about the best I can say
  • SL
    Sam Lederman
    Dec 30, 2020
    5.0
    I have been to this JJ's every day I worked for the past 7 months, and they have gotten my order wrong not once. The staff is friendly, the service is quick, and the sandwiches are as good as any Jimmy Johns out there. #1 JJ's ever hands down. Give it a shot.