Numerous customers reported extremely long delivery times, with some orders taking over two hours and others not being delivered at all.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions, unhelpful responses, and issues with phone communication.
Food Quality
While some customers enjoyed the sandwiches, there were complaints about incorrect orders and inconsistent food quality.
Operational Problems
Customers experienced issues with the store's hours, including being closed during posted hours and locked bathrooms for paying customers.
DP
David Pille
Dec 24, 2025
1.0
Last time I ordered delivery from here they sent it to an Uber eats driver and it took almost an hour to get to me. So much for "freaky fast" delivery. The whole reason I order from a place like JJs or a pizza place and not any restaurant in the world is that I hate using those shitty gig apps because the drivers always suck and I want an employee from the restaurant who has some accountability to the establishment to do the delivery properly. If you're going to farm out my delivery to some idiot that takes 45 minutes to drive my order a couple miles (in a tiny college town no less), I'd rather just have it canceled or pick it up myself at that point, but of course by the time I get the notification that Uber eats is doing it, it's already too late. Will not be giving this location my business again.
AW
adom west
Oct 23, 2025
5.0
Great place to stop for a samwich
SC
Scott Coyle
Sep 23, 2025
1.0
The morning shift crew Monday through Friday are insanely worse than any other shift at any location of Jimmy John's. Rude, arrogant, and about every possible unkind word you can say about somebody.
CH
Christopher Ham
Jan 28, 2023
1.0
Ordered 2 sandwiches at 7:10pm waited until 9:58pm to get food. More reviews to follow. On the third call the manager, Caitlin, hung up on me. Trash manager, other employees that I interacted with are awesome.
MD
Marcus Do
Mar 5, 2021
1.0
Food is fine. Most every employee acts like he’s had the worst day of his life. I feel bad for them and hope that one day they’ll quit being bitter!! Get well soon