Numerous customers reported poor service, including long wait times, lack of staff, and rude interactions.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked or overcooked items and missing components in orders.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms and dining areas, contributing to a negative dining experience.
Ordering Process
Customers expressed frustration with the ordering process, including confusion over self-service and issues with online ordering.
Mixed Experiences
While some patrons enjoyed their meals and service, many others had disappointing experiences, indicating a lack of consistency across visits.
PP
Paradscha
Nov 17, 2025
2.0
Behold, my buffalo ranch chicken wrap. While it genuinely gave me a laugh it clearly was not very realistic to eat. Lost most of the ingredients unfortunately.
MR
Mike Reyes
Nov 10, 2025
1.0
Got in right as they opened, ordered wings and they came out cold! If you just opened how the wings already cold? And why do you order and get your own food now?
SM
Samantha Marie
Nov 5, 2025
3.0
My partner and I went to try the Pick 6 and both got the boneless wings, they were so overdone and dry. They also tasted like after they were overdone they say there waiting for the fries and tots. The tots were also overdone, and tasted like straight up oil. We had just gotten back from an appt in Iowa City and hadn't eaten all day, it was about 3:30-4pm at this point now so we just ate as much as we could and when the server asked if everything was all good we did let her know. She had the manager come over and I feel they handled it very well and also said they would be letting the cook know. Unfortunately that was our first experience and probably our last, but I did want to commend the management team for being so understanding and caring.
JM
Joey Maiers
Oct 12, 2025
2.0
Second time now I’ve been shorted boneless wings on my delivery order from this location. Ordered 15 and only got 10 this time. Gave two stars because the wings I did get tasted good, but it’s frustrating.
IA
Ian Alke
Oct 2, 2025
1.0
Ordered for pick up. Had to wait for 30 min when I got to the store 5 min after the pick up time. Staff looked like they were miserable.