Service Quality
Customers frequently reported slow service, especially in the drive-thru, with long wait times and incorrect orders being common issues.
Food Quality
While many praised the bagels and smoothies, there were complaints about inconsistent quality, including stale bagels and poorly made drinks.
Staff Attitude
Feedback on staff was mixed; some customers noted friendly service, while others experienced unhelpful or rude behavior.
Management Issues
Several reviews indicated a need for better management and staffing, with suggestions for improved training and operational efficiency.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to the quality of food and service, feeling that some items were overpriced.