McDonald's

3.3
1137 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1207 N Jefferson, Indianola, IA
50125, United States

Hours

Reviews

3.3
1,137 reviews
5 stars
339
4 stars
237
3 stars
211
2 stars
113
1 star
237

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20 minutes, with many expressing frustration over slow service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

The dining area and drink stations were often described as dirty, with sticky tables and unclean soda machines.

Staff Attitude

Many customers noted rude or unhelpful behavior from staff, including dismissive attitudes and lack of customer service.

Food Quality

Several reviews mentioned cold or undercooked food, with complaints about the freshness and overall quality of the meals.
  • MH
    Mindy Hauser
    Jan 5, 2026
    5.0
    Really love the $5 meal.... cheap price for the amount of food you get.
  • TJ
    Tim Johnson
    Dec 24, 2025
    1.0
    Waited 20 minutes for food. Never got fries. Waited 10 more minutes for fries. Gave up and left. Supposed to be refunded. Refund never showed. General manager said they would need my bank statements for a refund. First time Ive ever had an experience so bad that I had to complain.
  • ON
    Owen Naughton
    Dec 23, 2025
    1.0
    This McDonalds is an absolute joke. If I were a manager here, I'd start making some serious changes and a branch manager should start paying closer attention to the quality this place puts out. Very rarely can they get an order correct and the singularly time they do I get a medium fry in a large fry container and they're cold. They've messed up my food on multiple occasions, made me wait way too long for a small number of items, served below par temp food. If I have to wait at least bring my food to me warm. And on top of that very often are the floors and drink area sticky. I have worked in fast food before it is not hard to wipe them down a couple times a day to keep things fresh for your customers. Please. Do. Better. I should not have to travel 14.2 miles for the next closest McDonalds when there's one in my town.
  • SK
    Shelby K
    Dec 9, 2025
    1.0
    I stopped into the drive-through at 6 PM to order holiday pies as they are my favorite seasonal item. The pies I was given had an expiration of 6/9 2:26pm. It is against health code to serve hot food that has sat in a warmer for more than four hours. Do better.
  • TJ
    Theodore Johnson
    Dec 4, 2025
    3.0
    They were decently busy, but they forgot my drinks and my large fry was at most the amount of a medium fry and they were under cooked or something. They did not taste good. Threw them away.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Indianola, IA is open daily from 5:00 AM to 1:00 AM.

During what hours is the drive-thru available at this McDonald's?

The drive-thru is open daily starting at 5:00 AM. It closes at midnight Sunday through Thursday, and stays open until 1:00 AM on Friday and Saturday.