Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times for food, both in the drive-thru and dining area, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, with customers receiving the wrong items or missing components.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, including undercooked items and incorrect temperatures.
Cleanliness
The dining area and drink stations were often described as dirty and poorly maintained, with sticky tables and unclean soda machines.
Staff Attitude
Several customers noted rude or unhelpful behavior from staff, including dismissive attitudes and lack of customer service.
JS
Jessica Skjordal
Oct 26, 2025
1.0
Waited 15 min for food in mobile order app. Came out once with order, didn’t have drinks. Waited 3 min for gal to tell us they didn’t have apple juice. Waited 6 MORE min for her to come back with two of the three drinks and the large tea didn’t even have the monopoly piece on it. What’s the point of this place anymore?! It’s no longer fast and it’s no longer a cheaper option for on the road food. Only saving grace was that the food that did come was at least warm vs the previous experiences of it being ice cold on top of a long wait. If you can’t do mobile orders then take it down. Waiting in the parking lot for 24 min for an incomplete order is frustrating and disappointing and this is the last time I’ll be going here. Too many times there’s been things missing from our order, or too many times we’ll be sitting in the car over 10 min for simple burger and fries orders.
TK
Tim Klinge
Oct 19, 2025
2.0
Messed the order up multiple times and was extremely slow service in the dining area. The drive through was steady but not backed up. I counted about 6+ drive through orders fullfilled to one dine in order
CC
Cj Crowe
Oct 6, 2025
1.0
I came through the drive through on 10/6 around 610-615pm. I have had previous bad experiences with my food being cold and you could tell it had been in a warmer awhile. So when I ordered tonight I asked very politely if I could have my food made “to order” or “fresh” he told me yep that’s no problem. I did didn’t even get fully home until I realized that my fries were cold and stale, and I didn’t even wanna try my burger or chicken nuggets because I knew that they would likely be cold as well. I come back to the store after calling four times and getting no answer only to be met with attitude from the “manager“ I don’t know her name, but she had no teeth. I tell her my issue and she gets an attitude with me and says “well everything was made to order so I don’t know what to tell you“ at this point I pull a fry out of the bag and ask her if she wanted to try it because of how cold and stale they are. She rolled her Eyes and said “well I can make it fresh for you if you want me to“ she then took my bag and told me to pull to the second window. When they brought me my food, my sauce was not in my bag, and the person who handed it to me. Don’t know his name, but it was a Brown hair, heavier set, said well the sauce should be in there have a good night and slammed the window in my face Walked away. I have never been so disgusted with the level of service that I have received. I understand that working in a fast food restaurant can be Very stressful at times, But this is ridiculous.
LG
Lilian Gibson
Oct 2, 2025
1.0
GOODNESS. i am not happy to be doing this review. i have a HUUGEEE family of 12 kiddos! they all LOVE sweet and sour sauce. i asked for 9…she gave us 3. and we ordered 3 frappocoinous. and that took 20 minutes. mind u it wasn’t busy. so we got those and she still saw me waiting.. then she really started to press my buttons. then i said. mam, can we get a couple more sauces, she said “we already put some in the bag for you” like mam i asked for 9 you gave me 3. and there free. so i’m so disappointed. NEVER COMING BACK.
MY
Mark Yefremenkov
Sep 17, 2025
2.0
Absolutely horrendous service every time I go there minimum wait time 20 plus minutes customer service is rude and inconsiderate every time my wife comes here they're snarky I thought this is supposed to be fast food what's it supposed to be fast someone good and somewhat cheap and it's none of those Play constantly mix up your Waters and blame you for it the customer they need a bulldoze this location and put a Raising Cane's here
What are the regular operating hours for this McDonald's location?
This McDonald's in Indianola, IA is open daily from 5:00 AM to 1:00 AM.
During what hours is the drive-thru available at this McDonald's?
The drive-thru is open daily starting at 5:00 AM. It closes at midnight Sunday through Thursday, and stays open until 1:00 AM on Friday and Saturday.
Does this McDonald's offer delivery and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 1:00 AM. You can order delivery online through their website.
Can I order food using a mobile app for this McDonald's?
Yes, you can order via the McDonald's App available on both iOS and Android platforms using the provided app store links.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a drive-thru service at this McDonald's?
Yes, this location offers a drive-thru service.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available as a service option.
What nearby gas stations are close to McDonald's at 1207 N Jefferson?
Nearby gas stations include Indy 66, Phillips 66 Gas, Murphy USA #5806, and Circle K convenience store.
Are there other dining options near this McDonald's?
Yes, nearby dining includes Godfather's Pizza Express, Taco Bell, Taco John's, Country Kitchen, Breadeaux Pizza, Domino's Pizza, Scooter's Coffee, and Lifestyle Smoothies.
What nearby services or shops can customers visit around McDonald's at 1207 N Jefferson?
Nearby services include The UPS Store 6682 for shipping and packing, Great Clips hair salon, Maurices clothing store, Verizon and Russell Cellular for mobile devices, and Kindness Pet Clinic for veterinary needs.