Dairy Queen Grill & Chill

4.0
618 reviews
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Business Details

300 N Jefferson St, Indianola, IA
50125-1712, United States
(515) 961-4725
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
300 N Jefferson St, Indianola, IA
50125-1712, United States

Hours

Reviews

4.0
618 reviews
5 stars
319
4 stars
132
3 stars
65
2 stars
35
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful service, particularly in the drive-thru, with some employees appearing disengaged or unmotivated.

Food Quality

While many customers enjoyed the food, there were consistent complaints about incorrect orders, cold items, and insufficient portions.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the kitchen.

Staff Attitude

Mixed feedback on staff attitude; some customers praised friendly service while others noted unprofessional behavior and lack of customer care.

Wait Times

Long wait times were a common complaint, with many customers expressing frustration over slow service and delays in receiving their orders.
  • KC
    Kaytee Van Clark
    Jan 5, 2026
    5.0
    Amazing kind caring customer help and service from cashier tonight, believe their name was Elli! You carried that DQ team girl
  • TJ
    Theodore Johnson
    Dec 21, 2025
    5.0
    This is a good Dairy Queen!
  • CH
    Christopher Hickman
    Dec 8, 2025
    5.0
    They did an amazing job on the ice cream cake. Staff were all super nice and the atmosphere was amazing while I was in store. They have a dq closer to me but I'm glad I decided to go out of my way to this store instead. Really appreciate everything and maybe ill get another cake for my family Xmas. I honestly would have ate the food there, but I needed to concentrate on getting the cake back to a freezer.
  • KD
    Karissa Dailey
    Nov 22, 2025
    2.0
    Went through drive through and ordered meals and drinks for 3 people. Drive through employee acted as if I was wasting his time. At the window the only words he said was the total and took my card. He then would hand me one item at a time and close the window, never saying a word. Knowing that I had a food order he handed me all the ice cream first ...which was melting all over me and the car by the time I got my food. Once he handed the bag of food out , I nicely said thank you and smiled, thinking maybe he was having a bad day, to which I got an fake smile, nod, and window slam. Not asking the world, but just even a bit of kindness and consideration. If you don't like people, don't work in the drive through and remember that ice cream melts while people are waiting for food orders.
  • KD
    Kenneth Doss
    Nov 1, 2025
    2.0
    You'd think you'd be just a little slower. Only having drive through? At 7 pm? No employees? Or lazy? Sat for nearly 10 minutes and drove off when line didn't even move one space. Maybe less chatting children working and more work needs to be done,
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Indianola, IA offer?

They offer soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, and chicken strip baskets.

What are the regular operating hours for Dairy Queen Grill & Chill at 300 N Jefferson St?

They are open Monday to Thursday and Sunday from 11:00 AM to 9:30 PM, and on Friday and Saturday from 11:00 AM to 10:00 PM.