McDonald's

3.3
655 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2339 Jamestown Ave, Independence, IA
50644, United States

Hours

Reviews

3.3
655 reviews
5 stars
197
4 stars
141
3 stars
128
2 stars
62
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including managers yelling at employees and customers.

Order Accuracy

A significant number of customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

While some customers praised the freshness of the food, many others complained about cold, poorly prepared, or incorrect meals.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Service Speed

Customers frequently noted slow service times, particularly in the drive-thru, with long waits for food.
  • JH
    Jacob Hess
    2 days ago
    5.0
    Not Your Average Golden Arches: A McDonald’s Anomaly I’m 51, and I’ve been walking into McDonald’s since the fries were cooked in beef tallow and the McDLT was still alive and kicking. Usually, the experience is predictable to the point of déjà vu: same lights, same smells, same slightly-too-hard seats. You go because you know exactly what you’re getting — comfort through consistency. But every now and then you walk into a McDonald’s that breaks the matrix. This one did. Modernized "Experience of the Future" (EOTF) — And Yes, It’s Real The second I stepped inside, I knew I wasn’t in a standard-issue, late-90s McDonald’s. This was clean, modern, tech-driven, and actually… nice? Digital kiosks replace the old counter panic-ordering dance. No more shouting modifications over fryer noise. The touchscreen gets the order right every time, and you can tweak your burger like you're coding it. And the kicker? Table service. You sit. A human brings your meal. At a McDonald’s. Wild. Food Quality — Let’s Be Adults About It There’s a myth floating around that McDonald’s food is “bad for you” in some mysterious, apocalyptic way. After 51 years of unofficial field research, here’s the truth: The ingredients are exactly what they say they are. The eggs in the McMuffin are real, cracked on a grill. The fries are potatoes, not alchemy. The Quarter Pounder is now fresh beef cooked to order, and the difference is obvious. It’s a burger, not a hockey puck. Is it health food? No. Neither is 90% of restaurant food. But the idea that this stuff is radioactive nonsense is outdated internet folklore. Why This Review Exists I didn’t write this because I’m a McDonald’s fanboy (I’ve eaten too many lukewarm burgers in my life to ever be that). I wrote it because Google asked, and this particular location earned it. Some McDonald’s locations are still stuck in 1998. Sticky floors, broken ice cream machine, weird lighting. But these modernized EOTF spots? Totally different universe. Calling out the good ones actually matters. The Verdict Believe whatever you want about fast food — I’m not here to convert you. I’m just here with the facts: This location is clean. The technology works. The food is fresh. The service is shockingly good. The entire experience feels like a genuine upgrade, not a corporate buzzword. If you happen to find a McDonald’s like this — an anomaly — don’t just eat there. Review it. It’s the only kind worth talking about.
  • KB
    Kelsey Bro
    Oct 9, 2025
    1.0
    TERRIBLE customer service at the drive through window. The lady taking my order was VERY rude. The tone of her voice and the way she did not welcome a customer was very uninviting. She told me I could use my words while I was looking at the menu after I did not give her a response back after her very rude introduction. Very UNPROFESSIONAL!!
  • CS
    Charlene Schmitz
    Sep 18, 2025
    1.0
    We waited 20 minutes to get cold food ! The pop area was dirty no ice the cashier was standing looking at her phone, and when we took the food back in they said the fries should be hot after we told her they’re cold . We asked for a refund and got it but no apology and they showed no concern whatsoever . Worst experience ever!
  • MJ
    Madison Jeys
    Sep 18, 2025
    3.0
    It was cold we placed the order at 6:41 and got our food at 7:00 I thought it was fast food. I went in to say something they gave me my money but took the food they had not ice for the drinks and the cashier was playing games on her phone the people who ordered before us got their food after us.
  • JF
    Jon Fish
    Sep 18, 2025
    1.0
    Worst food i ever had at McDonald's

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2339 Jamestown Ave, Independence, IA?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to midnight, closing at 1:00 AM on Fridays and Saturdays.