McDonald's

3.3
658 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2339 Jamestown Ave, Independence, IA
50644, United States

Hours

Reviews

3.3
658 reviews
5 stars
198
4 stars
141
3 stars
128
2 stars
62
1 star
129

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with undercooked or cold food, while others praised the freshness of certain items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unkempt facilities.

Order Accuracy

Many customers experienced problems with incorrect orders and missing items.

Positive Experiences

A few reviews mentioned positive experiences with friendly staff and good food, indicating that there are some standout moments.
  • NP
    Nick Parker
    Jan 1, 2026
    1.0
    Recently went here twice and food has been under cooked got food today and it taste like the meat is no fully cooked also a while back me and my gf went to this McDonald’s and she got sick from undercooked food
  • PS
    Patrick Sedlacek
    Dec 20, 2025
    1.0
    Still waiting 20 minute for my food. I'm the only customer in here. I see now what everyone else already knew. Avoid this place
  • JH
    Jacob Hess
    Nov 22, 2025
    5.0
    Not Your Average Golden Arches: A McDonald’s Anomaly I’m 51, and I’ve been walking into McDonald’s since the fries were cooked in beef tallow and the McDLT was still alive and kicking. Usually, the experience is predictable to the point of déjà vu: same lights, same smells, same slightly-too-hard seats. You go because you know exactly what you’re getting — comfort through consistency. But every now and then you walk into a McDonald’s that breaks the matrix. This one did. Modernized "Experience of the Future" (EOTF) — And Yes, It’s Real The second I stepped inside, I knew I wasn’t in a standard-issue, late-90s McDonald’s. This was clean, modern, tech-driven, and actually… nice? Digital kiosks replace the old counter panic-ordering dance. No more shouting modifications over fryer noise. The touchscreen gets the order right every time, and you can tweak your burger like you're coding it. And the kicker? Table service. You sit. A human brings your meal. At a McDonald’s. Wild. Food Quality — Let’s Be Adults About It There’s a myth floating around that McDonald’s food is “bad for you” in some mysterious, apocalyptic way. After 51 years of unofficial field research, here’s the truth: The ingredients are exactly what they say they are. The eggs in the McMuffin are real, cracked on a grill. The fries are potatoes, not alchemy. The Quarter Pounder is now fresh beef cooked to order, and the difference is obvious. It’s a burger, not a hockey puck. Is it health food? No. Neither is 90% of restaurant food. But the idea that this stuff is radioactive nonsense is outdated internet folklore. Why This Review Exists I didn’t write this because I’m a McDonald’s fanboy (I’ve eaten too many lukewarm burgers in my life to ever be that). I wrote it because Google asked, and this particular location earned it. Some McDonald’s locations are still stuck in 1998. Sticky floors, broken ice cream machine, weird lighting. But these modernized EOTF spots? Totally different universe. Calling out the good ones actually matters. The Verdict Believe whatever you want about fast food — I’m not here to convert you. I’m just here with the facts: This location is clean. The technology works. The food is fresh. The service is shockingly good. The entire experience feels like a genuine upgrade, not a corporate buzzword. If you happen to find a McDonald’s like this — an anomaly — don’t just eat there. Review it. It’s the only kind worth talking about.
  • KB
    Kelsey Bro
    Oct 9, 2025
    1.0
    TERRIBLE customer service at the drive through window. The lady taking my order was VERY rude. The tone of her voice and the way she did not welcome a customer was very uninviting. She told me I could use my words while I was looking at the menu after I did not give her a response back after her very rude introduction. Very UNPROFESSIONAL!!
  • CS
    Charlene Schmitz
    Sep 18, 2025
    1.0
    We waited 20 minutes to get cold food ! The pop area was dirty no ice the cashier was standing looking at her phone, and when we took the food back in they said the fries should be hot after we told her they’re cold . We asked for a refund and got it but no apology and they showed no concern whatsoever . Worst experience ever!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2339 Jamestown Ave, Independence, IA?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to midnight, closing at 1:00 AM on Fridays and Saturdays.