Wendy's

3.4
1064 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1255 East 16th Street, Dubuque, IA
52001, United States

Hours

Reviews

3.4
1,064 reviews
5 stars
341
4 stars
260
3 stars
179
2 stars
94
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and long wait times.

Food Quality

Inconsistent food quality; some customers enjoyed hot and fresh meals, while others received cold or incorrect orders.

Cleanliness

Concerns about cleanliness in the restaurant; several reviews noted dirty floors and unsanitary conditions.

Service Speed

Many customers experienced slow service, particularly in the drive-thru, with long wait times reported.
  • CP
    Chad Pohle
    Dec 9, 2025
    4.0
    Good
  • DD
    David
    Nov 30, 2025
    5.0
    Great atmosphere and good people
  • TC
    tierra cullen
    Oct 27, 2025
    4.0
    The inside is not very clean and very empty and the worker had us repeat our self release 5 times each word but the food is very good and always love ORDERING Wendy’s because it is not very nice at the location
  • CS
    Caleb Soat
    Oct 22, 2025
    1.0
    I’d give zero stars if I could. Cashier demanded a tip before I started ordering and even after I ordered she wouldn’t give me my change back. “You gonna tip me or no” is what she said. Took me saying no and that I wanted my change 4 times before she reluctantly gave me my change. Definitely don’t expect your change right away if your paying cash
  • MU
    Maria Fernanda Urbina
    Oct 19, 2025
    5.0
    Incredible customer service, very good attention and it is a very cozy place to spend with family. It is a very clean place and the people are very friendly, 100% recommended. We come from Texas and it is nice to see the quality of humanitarian and customer service. Without a doubt on my next trip I will come again, I totally love this experience! ♥️ Thank u for the incredible attention Vince !✨✨✨

Frequently Asked Questions About Wendy's

Is E 16th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's located at 1255 East 16th Street, Dubuque?

The drive-through at this Wendy's is open from 6:30 AM to 1:00 AM Monday through Saturday, and from 6:30 AM to 11:00 PM on Sunday.