Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 240 South Locust Street in Dubuque. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous reviews highlighted rude and unprofessional staff, long wait times, and incorrect orders, leading to a negative customer experience.
Food Quality
Customers reported inconsistent food quality, with some items being stale, poorly prepared, or not matching their orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Experience
Many customers expressed frustration with the lack of hospitality and respect from staff, impacting their willingness to return.
Operational Problems
Frequent mentions of understaffing, incorrect hours of operation, and issues with mobile orders contributed to customer dissatisfaction.
AF
Ashley Franke
Nov 12, 2025
3.0
There ice tastes moldy like they haven't cleaned their ice machines out in years, and anything that comes out of the fryer, whether it be the cinnamon twists or the Mexican pizza tastes nasty and dirty and you cant get the taste out of your mouth.
CP
Collin Payne
Nov 10, 2025
5.0
Comparing to other Taco Bell experiences, this location is consistently fast serviced, quick to answer you on the speaker when you use the drive through, and the staff have never been negative.
BC
Blake Chambers
Oct 31, 2025
1.0
I’ll keep this real simple, as I never write reviews. My wife and I went through the drive through tonight and ordered a couple regular steak grilled cheese burritos, along with a couple other items. When we got our food, our first bite into those burritos showed us that they had given us their new flaming hot grilled cheese burritos, which we did not order. Went back around to get a replacement for them. They were very nice and understanding. Gave us two new burritos without questions. Come to find out they were two more of the flaming hot burritos. The workers/cooks at this Taco Bell have shown an immense lack of care for others and their job and they just lost this location 2 customers.
HR
Hannah Reed
Oct 29, 2025
2.0
Took an hr for my food to get made when I placed an order online... My poor door dasher sat there and waited for at least 25 min. Love the tracking system, but I'm definitely not ordering from this location again. For a place that has to rehydrated majority of its food... Not even making anything from scratch I can't understand why it would be necessary to take an hr to complete an order... Disappointing and comical timing for a place that calls the self "fast" food.
TM
Travis Murray (Moses)
Oct 21, 2025
1.0
We pulled into the Taco Bell drive-thru, just a normal stop to grab food for the family. I was looking over the menu like any normal customer, because let’s be honest, half the time you don’t know what you want until you see it.
I couldn’t find the item I wanted, so I asked the guy at the speaker if they still had it. He said yes, so I added it to the order. Then I started adding two more things for my kids. If you’ve ever ordered for kids, you know it’s chaos. Opinions flying, last-minute changes, and “Wait, I want that instead.” It’s real life.
Then my wife realized she forgot something for their orders. I told the guy to give me another second. And that’s when it happened. He sighed, loud enough to hear, and said, “Well, you’ve already taken four minutes of my time.”
Four minutes. At a drive-thru.
For a second I thought he was joking. But he wasn’t. I asked him why that mattered, and he said he was the manager, and that Taco Bell tracks and reports how long each customer takes at the speaker.
So that’s the game now. Not food. Not service. Just a timer ticking somewhere on a spreadsheet.
My wife didn’t even want to finish the order after that. I paid for the kids’ food because I didn’t want to take it out on the crew, but that was it for us.
We drove off and went to Burger King instead. They smiled, took their time with us, and treated us like people, not stopwatches.
Taco Bell, if your managers are being trained to rush families in the name of efficiency, you’ve lost something bigger than time. You’ve lost touch with what hospitality means. You’ve lost customers who actually cared. And that’s not a timer you can reset.