Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
495 reviews
5 stars
201
4 stars
133
3 stars
63
2 stars
39
1 star
59
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed; while some praised friendly and fast service, others reported rude staff and long wait times.
Food Quality
Food quality varied, with some customers enjoying fresh and hot meals, while others received poorly prepared or incorrect orders.
Cleanliness
The restaurant was noted for being clean, but there were also reports of unsanitary practices among staff.
Staffing Issues
Many reviews highlighted understaffing as a recurring problem, leading to slow service and order mistakes.
Customer Experience
Overall customer experiences were inconsistent, with some expressing disappointment and others recommending the location.
- LSLindsey SarbackerJan 3, 20261.0Came on Saturday night at 6:15. Lobby was full of people, but doors locked. No one on the inside would let us in. Told only drive through was open. Drive through slower than molasses. Lost a paying customer. Don’t recommend.
- APAdam P.Nov 26, 20253.0Out of fries and they still upcharged us for the only available options. Burger was mediocre. Typicall dq is good but this one was not up to par.
- XDXris DeeganNov 17, 20254.0It's your usual DQ, but the staff are friendly & fast. I always stop in for a shake on my way down to visit folks in Iowa. 🙂
- RRRileighOct 23, 20254.0These people are very accommodating, I’m not terribly picky but I do expect to receive things I pay for and that’s not frozen cheese curds lol. They gave me a free blizzard coupon and a large cheese curd after I only ordered a regular! The lady with colored hair that works nights is pretty rude though, always angry and sweating and just so annoyed with having to scan a barcode.
- NRNathaniel RendallOct 11, 20255.0Went through the DT. Staff was friendly, food was fresh and it was quick.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Dubuque?
Dairy Queen Grill & Chill in Dubuque is open daily from 11:00 AM to 8:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 2380 Gateway Dr, Dubuque, IA 52003-7013, United States.
What types of food and treats are offered at Dairy Queen Grill & Chill?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, they have drive-thru service and outdoor seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, welcomes children, offers booster seats and high chairs, and is wheelchair accessible with restrooms available.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online via their order URL: https://www.dairyqueen.com/en-us/order/pickup/n/18972/.
Are there any exclusive deals available for Dairy Queen Grill & Chill customers?
Yes, by downloading the Dairy Queen app, customers can access exclusive deals.
What nearby fast food options are available near Dairy Queen Grill & Chill?
Nearby fast food options include Pickle Barrell Subs, Taco John's, McDonald's, and Hardee's, offering a variety of sandwiches, Mexican, burgers, and American food.
Which convenience stores and gas stations are close to Dairy Queen Grill & Chill?
Nearby convenience stores and gas stations include Circle K, Kwik Stop, and BP stations, which can be convenient stops before or after your visit.
Are there any local services such as veterinary clinics or financial advisors near Dairy Queen Grill & Chill?
Yes, nearby services include Key West Animal Clinic and PetMed of Key West Veterinary Clinic for pet needs, and Edward Jones financial advisors for investing and financial services.