Business Details
About
Mexican Restaurant
Chipotle Dubuque is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
634 reviews
5 stars
267
4 stars
124
3 stars
57
2 stars
55
1 star
131
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash, and a messy food prep area.
Food Quality
Customers frequently complained about undercooked rice, small portions, and incorrect orders, with some stating that the food lacked flavor or was poorly prepared.
Service Issues
Many customers reported rude or unhelpful staff, long wait times for online orders, and a lack of responsiveness to complaints.
Inconsistency
There were numerous mentions of inconsistent food quality and portion sizes, with some customers receiving significantly less than expected.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good experiences on certain visits.
- MMMariaNov 15, 20251.0My boyfriend ordered for me and I told him what I wanted and even sent a Pic as if I was to place an order for pick up and he got home I was so excited only to find out... it was EXTREMELY SPICY!!! god... this ruined my night . I'm so mad!!! What the heck I'm simple but for once I wanted to try fajita vegetables as I was told they are non spicy but I can just smell the spice after opening the top. I'm HEARTBROKEN!😭😭 I ordered white rice chicken sour cream lettuce cheese tomato and (for once fajita veggie) but ... what the hell!!!
- KKKyleNov 14, 20251.0I’ve given this Chipotle multiple chances, but the experience is consistently disappointing. Almost every time I visit, they’re out of key ingredients—sometimes multiple items—which makes it impossible to order what you came for. The restaurant is often noticeably dirty, with tables and the serving line in need of attention. What’s even more frustrating is that there always seem to be more employees standing around than actually working. On top of that, asking for something simple like extra rice turns into an argument, as if you’re inconveniencing them by being a customer. The overall atmosphere feels disorganized, unprofessional, and unwelcoming. At this point, visiting this location has become more of a hassle than it’s worth. I truly hope management steps in and makes improvements, because the potential is there—but right now, the experience falls far below expectations.
- ARAnubis R3L04D3DNov 7, 20251.0They couldn't maintain the shells in a easy to find location the restaurant was dirty not a clean seat the floor was a mess and when we showed up there was only 3 customers before we got there
- MSMartin SchlechtNov 2, 20252.0Came on Sunday at 12:15pm. About 6 people in line and 2 seated. Only had chicken ready otherwise will be a wait. No ice in soda machine. All tables dirty. All trash were full. No paper towels in men's restroom. Just can't understand why it's the customers responsibility to bring these issues up. Must be the obvious lack of management. Sorry, won't be back.
- MBMegan BeuchlerOct 18, 20253.0I love Chipotle, but this specific location is not the best. I ordered online because I was getting a quesidillia and I ordered fajita veggies in my quesidillia but when I got it there was none in it. instead I had tomato salsa as a side with it which I did not ask for. my boyfriend went up to the front and said something about it, which the women claimed they dont put fajita veggies in the quesidillia so she gave him a side of it. she was very nice but I've been going to Chipotle for a while now and they have always put the fajita veggies in the quesidillia and even on the app it says "additional add ins" for the fajita veggies. another time in the past my rice was undercooked. always dirty tables unless you go in the morning and trash is normally overfilling. still love Chipotle but not the best location unfortunately.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Dubuque offer?
Chipotle offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 3450 Dodge St, Dubuque?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Can I order Chipotle online or use a pickup and delivery service?
Yes, you can place online orders through their website or the Chipotle app, and they offer both in-store pickup and delivery services.
Does Chipotle Dubuque accept credit cards and offer catering services?
Yes, Chipotle accepts credit cards and provides catering services for events and large groups.
What is Chipotle’s philosophy on food quality?
Chipotle follows 'Food with Integrity' principles, using only 53 real ingredients sourced from farms with humane and sustainable practices, without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill in Dubuque?
You can reach them via phone at +1 563-582-2841 or email at IA.2845.Dubuque@chipotle.com.
Are there any nearby telecommunication stores if I need to buy or fix a mobile phone while visiting Chipotle?
Yes, T-Mobile and Verizon mobile phone stores are nearby, convenient for customers who may want to handle phone needs before or after dining.
What other dining options are close to Chipotle Mexican Grill in Dubuque?
Nearby dining options include Five Guys for burgers, Olive Garden Italian Restaurant for Italian cuisine, Chick-fil-A for chicken dishes, Smoothie King for smoothies, Your Pie for pizza, Noodles & Company for Asian and Italian dishes, Perkins for American food, and Quiznos for sandwiches.
Are there any hotels near Chipotle Mexican Grill if I plan to stay overnight in Dubuque?
Yes, several hotels are nearby including Hampton Inn Dubuque, Hampton by Hilton, and Best Western Dubuque Inn, offering convenient accommodations for visitors.
Which nearby services could be useful for shipping or printing while visiting Chipotle?
Customers can access UPS Access Point locations and UPS Alliance Shipping Partner for courier and shipping needs, as well as Copyworks for printing and graphic design services nearby.