Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I just wanted to share my appreciation for shane working at the 3610 mere hay road location. I had a long wait for my food because of a little mix up and while I was waiting I watched shane treat each customer with respect and apologize for the waits. He was trying to attend to everyone and make sure everything was right. I could tell they were understaffed or just super busy, either way shane was doing great under the pressure. Please give him some recognition or a raise!
RE
Robert Evens
Mar 24, 2026
1.0
Night staff were extremely rude starting out saying “you can order” in an annoyed voice as soon as I pulled up. At the window to pay staff didn’t even acknowledge me and instead talked to other staff saying “I’m ‘bout done with this. It’s time to clock out.” Handed my my change then slammed the window shut. Staff at next window were no better with the staff member saying “here” as soon as he stuck my food/drink out of the window also slamming it shut afterwards. Fries were cold and soggy and that was the first time I had a crunchy, cold and stale hamburger like it had sat out all day. This place never fails to lower my expectations. Every time I feel service and food it rock bottom I seems on the next visit they started to dig lower. You are much better off driving 5 minutes to the next store by 80/35.
JP
Jaclyn Parker
Mar 18, 2026
2.0
I ordered a Big Mac meal online like I do a lot. I of course spent an extra $13 to get the darn thing delivered. It gets here nice and early and everything looks good until I look at the sandwich. I am missing a slice of cheese and I paid 50 cents extra for extra mac sauce, but I swear I didn't get the extra squirt. They have finally lost my business for good.
HK
Hailie K
Mar 9, 2026
1.0
The burger came in a nasty wrapper with food all over it. Fries cold and like no salt. Sweet tea was not sweet. I also ordered ketchup and honey but got none.
KY
Kyle (Yoshi)
Mar 6, 2026
3.0
Apparently, for a place with a play place for kids, men aren’t supposed to have any kids that need to have their diapers changed. The men’s room does not have a fold out changing table for babies/kids but has PLENTY of room for one.
What are the operating hours of McDonald's on Merle Hay Road?
McDonald's on Merle Hay Road is open daily from 5:00 AM to midnight.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 3610 Merle Hay Road offers drive-thru service daily from 5:00 AM to midnight.
Can I order delivery from this McDonald's?
Yes, McDonald's offers delivery service every day from 5:00 AM to midnight, including same-day and no-contact delivery options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is mobile ordering available for this McDonald's location?
Yes, McDonald's supports mobile ordering through their app, available for download on both iOS and Android.
What services does McDonald's offer at this location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Des Moines?
McDonald's is located at 3610 Merle Hay Road, Des Moines, IA 50310, USA.
What other fast food restaurants are near this McDonald's?
Nearby fast food options include Firehouse Subs, Fazoli's, Hardee's, Subway, Taco John's, Noodles & Company, Chipotle Mexican Grill, and McAlister’s Deli.
Are there any automotive service centers near McDonald's on Merle Hay Road?
Yes, nearby automotive services include Car-X Tire & Auto, Jiffy Lube, Car-X Auto Service, and Des Moines Custom Cycle.
What entertainment or retail options are close to this McDonald's?
Nearby retail and entertainment options include Redbox for video rentals, Chase Bank, Verizon, AT&T Store, T-Mobile, and Spotfree Car Wash.
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