Wendy's

3.5
1067 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Des Moines, IA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Des Moines, IA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4935 Merle Hay Road, Des Moines, IA
50322, United States

Hours

Reviews

3.5
1,067 reviews
5 stars
359
4 stars
271
3 stars
180
2 stars
91
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with their interactions.

Food Quality

Many customers reported receiving cold or improperly prepared food, including cold fries and incorrect sandwich orders.

Cleanliness

Several reviews mentioned dirty facilities, including restrooms and dining areas, contributing to a negative dining experience.

Order Accuracy

Multiple customers experienced issues with incorrect orders and missing items, leading to frustration and disappointment.

Speed of Service

Customers frequently noted long wait times, both in the drive-thru and inside the restaurant, impacting their overall experience.
  • DE
    Deborah Ecklund
    Oct 15, 2025
    2.0
    Didn't eat here, because drive thru staff didn't have their act together & waited too long, so we left
  • AA
    Alexandra
    Oct 10, 2025
    3.0
    Great food. Always hot and delicious when thry get your order right. I ordered the Asiago chicken and recieved a basic crispy chicken with no asiago cheese or bacon on it. When I called the store back they refused to fix it saying they gave us the right sandwhich .. I wouldnt be calling if I had recieved the right sanwhich ...
  • JP
    Jackson Pittard
    Sep 27, 2025
    1.0
    Took 30 minutes to order at all. No line. Made me 2 hours late to homecoming.
  • AM
    andrew mcbride
    Sep 1, 2025
    3.0
    I don't ever give 5 stars. Help could be more professional
  • JM
    Jess Matsen
    Aug 24, 2025
    3.0
    Ok not the Wendy's it use to be.

Frequently Asked Questions About Wendy's

Is Merle Hay Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.