Taco Bell

3.2
873 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 640 Southwest 9th St in Des Moines. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
640 Southwest 9th St, Des Moines, IA
50309, United States

Hours

Reviews

3.2
873 reviews
5 stars
306
4 stars
137
3 stars
118
2 stars
67
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times, poor service, and rude staff interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of employees being rude and uncooperative.

Mixed Experiences

While some customers praised friendly staff and good service, these positive experiences were overshadowed by the overall negative feedback.
  • KM
    Kurtis Miller
    Nov 11, 2025
    1.0
    Literally never gets the order right even if it is just omitting corn chips. They do not answer their phone and they do not care about custom orders. Absolutely unacceptable store. Corporate needs to take a note.
  • CM
    Cameron Mccanlies
    Nov 2, 2025
    1.0
    Ordered Uber eats from here for convenience. And it took over an hour for my courier to get the food. I was in contact with the courier the whole time. And she said it was just super slow. Rolling burritos isn't hard...
  • AA
    ArcTic
    Oct 27, 2025
    1.0
    I don't really expect much from fast food but I wasn't able to even order their most famous drink which is the whole reason I went. I placed an online order and was stuck in the drive thru for 15 minutes with only 2 cars in front of me then I didn't even get everything I ordered and both my orders of chips with nothing but the crumbs from the bottom of the bag. Absolutely disgusted with this Taco bell.
  • GC
    Gabi Cisar
    Oct 27, 2025
    1.0
    My doordash driver told me he had to wait in the restaurant for over an hour and was sending me proof the whole time. He told me they were very disrespectful. I called the restaurant myself and the man on the phone was very polite, so I’m receiving mixed signals about this place.
  • MG
    Megan Gerber
    Oct 26, 2025
    1.0
    We made an order on their site. Over an hour later, we still didn't receive it. We had 3 people who were supposed to pick up our order (it kept getting reassigned). Eventually, the final person said that our order got picked up and the lady refused to make it again unless we ordered again. WE DID NOT RECEIVE OUR ORDER. How clear can that be? Two hours later, we had received no food and they will not answer our phone calls even though they are open until 2:00 AM supposedly. If you only have 3 people working a busy shift, that's a problem. Do your job. Get more people. Serve the customers. It's not that hard. It's been a long, hard day, and we just wanted to stay home and eat Taco Bell. Never again will we order or visit this restaurant. Thanks!!!! :)

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Southwest 9th St in Des Moines?

The drive-through is open from 10:00 AM to 2:00 AM Monday, Tuesday, and Sunday; until 3:00 AM on Wednesday; until 4:00 AM on Thursday and Friday; and until 2:30 AM on Saturday.

Where is Taco Bell located in Des Moines?

Taco Bell is located at 640 Southwest 9th St, Des Moines, IA 50309, USA.