Taco Bell

3.4
1008 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 4875 Merle Hay Ln in Des Moines. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
4875 Merle Hay Ln, Des Moines, IA
50310, United States

Hours

Reviews

3.4
1,008 reviews
5 stars
352
4 stars
210
3 stars
141
2 stars
65
1 star
240

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, lack of acknowledgment, and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and food not prepared as requested.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others reported cold or poorly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt staff.

Kiosk Usage

Customers expressed frustration with the reliance on kiosks for ordering, feeling it detracted from personal service.
  • BM
    Brian Mahan
    Nov 16, 2025
    1.0
    I really wanted to hype this experience and give full on five stars, but at every turn throughout my meal I was left wondering what happened. First, if you order online they make it right then regardless of time frame asked to pickup. Second, lids are difficult and my cheese sauce didn’t even have a lid so it got everywhere. Third, my chalupa shell was so brittle it cracked into sharp pieces and cut my mouth. They are deterring the sale of food at this location so if you want anything but their food it’s a great location. Taco Bell in name only.
  • NG
    Nicholas Georgou
    Nov 7, 2025
    1.0
    The manger was snippy and unfriendly. she doesn't seem to like her job. Customer satisfaction definitely isn't a priority here. the experience came of like I don't matter as a customer. I got nachos with the chips on the side I'll add pictures. it was super skimpy on the portions. I have gotten the nachos before and the portions weren't great but not this bad. I got 1 chip bites Worth of meat. All together I could have eaten all the toppings in 2 spoon fulls that's how small it was. If you don't like wasting money you are better off making it yourself at home. With the same ingredients It would probably be enough for ten servings if you did the same portions they do and cheaper.
  • HS
    Heidi Swanson
    Nov 7, 2025
    1.0
    I ordered nachos from this location 3 times the last week. The first time I was only given a Table spoon as in one bite worth of meat and the manger refused to give me more unless I paid for it. The manger also seemed very unfriendly and didn't show any care for me as a customer or that I was unsatisfied with my order. The second time the nachos were good the chips I was given was mostly broken chips but the topping portions were perfect. The third time the beens were dried out and they only gave me half the amount of cheese sauce as last time even though both times I ordered extra. I was also given a bunch of chips crumbs as my nachos and when I pointed it out they wouldn't give me actual chips or even extra of the crumb pieces. The employee said that in the evening that is whats left to work with for orders. So even though I paid full price I get the scraps since taco Bell doesn't want to make more chips I guess. Also on my second visit I watched a employee drop several taco shells on the floor beside a trash can. The employee then sat a plastic container on the floor next to the shells and put the shells in it. The employee then walked across the kitchen and sat the shells in the fryer area and threw away the container. the employee got a new container and put the shells in it to be used for food preparation. I had other small problems with my orders but this is already long enough.
  • RM
    Robert Mclaughlin
    Nov 6, 2025
    1.0
    The don’t know what they’re doing. I wouldn’t trust them making your food if they can’t even use their own register.
  • RB
    Robert Berry
    Oct 29, 2025
    5.0
    Super friendly help that gladly assisted this old man with the new order screen qiosk. Meal was served fresh and hot plus super fast. It's a great 5 item value (including drink and dessert) for $7 plus tax and was all delicious too. Dining area was clean and decorated for 👻 Halloween.

Frequently Asked Questions About Taco Bell

What are Taco Bell Merle Hay Ln's drive-through hours?

The drive-through is open from 9:00 AM to 2:00 AM Monday to Wednesday and Sunday, and from 9:00 AM to 4:00 AM Thursday to Saturday.

What are the regular dining hours at Taco Bell Merle Hay Ln?

The restaurant is open for dining from 9:00 AM to midnight every day of the week.