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Subway

3.8
(325 reviews)
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Business Details

3701 NE 14th St, des Moines, IA
50316, United States
(515) 266-2630
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local des Moines Subway® Restaurant at 3701 NE 14th St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3701 NE 14th St, des Moines, IA
50316, United States

Hours

Reviews

3.8
325 reviews
5 stars
148
4 stars
80
3 stars
39
2 stars
11
1 star
47

What are people saying?

AI-generated from recent customer reviews

Food Quality

Multiple customers reported issues with food freshness, including spoiled ingredients and poorly prepared sandwiches.

Customer Service

There are numerous complaints about rude and unhelpful staff, with some customers feeling ignored or treated poorly.

Cleanliness

While some reviews praised the cleanliness of the store, others noted dirty tables and unsanitary conditions.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.

Management Issues

Customers expressed frustration with management's lack of accountability and responsiveness to complaints.
  • DD
    Donna
    Feb 18, 2026
    2.0
    The food is definitely not kept or handled at safety and sanitation guidelines. The meats have had a spoiled taste or on the brink of spoilage even with some discoloration. One day the lettuce was even going brown. When you complain and ask for something else or a refund (cuz you shouldn't have to post for an awful sub par experience) they try to refuse to fix it or refund your money insisting nothing is wrong. Then the whole "sub club" what a joke! Subway can't even start a program and keep it going! 😂 It's non stop change, change, change. A person is honestly better off going to Jersey Mike's, Firehouse Subs, Jimmy John's or some other sandwich experience restaurant cuz Subway has definitely changed and not for the better. Disappointing all the way around. No longer a customer. Bye bye. Maybe one day I'll try it again but not anytime soon.
  • FF
    Fork
    Jan 3, 2026
    1.0
    Do not go to this Subway location unless you want food poisoning rotted food asinine customer service and them negating your problem you had with your food and acting like it's you the customers fault. And when the food isn't rotted or tastes like it's been sitting for 7 days at room temperature they screw up your order. Unless you order in person where you watch them make your food The otherwise your foods screwed. Do not go to the Subway location it is the worst location I have ever been to and I will not be going back. Also to mention when you try to let management know that something is wrong or something happened they downplay it and once again act like it's the customer's fault not their employees and they do nothing. They take no accountability no responsibility for their food quality for their customer service nothing they are the most lousiest location I have ever been to do not go.
  • MR
    M R
    Dec 26, 2025
    1.0
    I had to walk out because the Indian guy behind the counter was too busy talking on his cell phone to even acknowledge my existence. I waited 2 minutes, no other customers in the store and he couldn't even greet a customer. Pathetic non service
  • AN
    Arun Nehra
    Nov 15, 2025
    5.0
    Amazing
  • AA
    aden1396_ss armstrong
    Oct 28, 2025
    3.0
    Food used to be good kinda went down hill lots of better sub places out there Quiznos Jersey Mike's Jimmy John's much better
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 3701 NE 14th St, Suite 111, Eastgate Plaza in Polk, Des Moines, IA 50316, US.

What are the operating hours of this Subway location?

The Subway is open Monday to Friday from 7:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 9:00 PM.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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