Subway

3.7
476 reviews
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Business Details

3605 Merle Hay Rd, des Moines, IA
50310, United States
(515) 278-0556
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local des Moines Subway® Restaurant at 3605 Merle Hay Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
3605 Merle Hay Rd, des Moines, IA
50310, United States

Hours

Reviews

3.7
476 reviews
5 stars
226
4 stars
87
3 stars
51
2 stars
18
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and poor handling of online orders.

Food Quality

Mixed feedback on food quality, with some praising freshness while others complained about stale bread and skimpy portions.

Cleanliness

Some customers noted cleanliness in the dining area, while others reported unsanitary conditions.

24-Hour Availability

The 24-hour service was appreciated by many, providing convenience for late-night customers.
  • BM
    Bill Magyar
    Oct 12, 2025
    3.0
    Way to noisy! Staff may have been rocking, customers not so much.
  • AS
    A. SMITH
    Aug 27, 2025
    4.0
    Always better when you have coupons.
  • LB
    Library Beasts
    Aug 16, 2025
    5.0
    Got a #20 - it was sooooo good. No complaints. Had a drive thru too which was nice.
  • WW
    Winnie Win
    Aug 13, 2025
    1.0
    This subway has bad customer service, not to mention the fact I tried to tell him that coupons accept a regular roast beef. Instead of looking at the coupon where it stated all the sandwiches that are excluded which is the beast and the garlic they said they only had garlic roast beef? Isn’t the roast beef just on garlic bread? I don’t know but that whole entire team needs to be written up. I buy a regular roast beef sandwich all the time with the coupon. I also called another store to confirm what I said and they confirmed.
  • CL
    Cassandra Larson
    Jun 30, 2025
    1.0
    I get at Subway and it’s not going to be the best food but when I ordered an elite sandwich, I didn’t get the extra that” Elite” call for and then when I said something about it, the employees tried to convince me that I did get the sandwich I ordered, but I had to tell them three different times what sandwich I was ordering and they still asked me what made. I wanted on it mine you this was the elite chicken, bacon ranch so the meat that I want on it is in the title. I have worked for Subway for years and know how a sandwich is supposed to be made. The employees did not know how to make it. And continue to tell me that I was wrong. I will not be returning to this location.
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Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Des Moines?

The Subway restaurant is located at 3605 Merle Hay Rd, Polk, Des Moines, IA 50310, USA.

What types of meals does Subway serve?

Subway serves breakfast, lunch, and dinner meals.