Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local des Moines Subway® Restaurant at 1407 Buchanan Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported issues with food temperature, freshness, and portion sizes, with several mentioning cold or poorly made sandwiches.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
While some customers noted cleanliness in the store, others reported dirty areas and unsanitary conditions.
Management Issues
Several reviews indicated problems with management, including lack of staff training and poor handling of customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted enjoyable experiences.
SS
SoleMarketDM
5 days ago
1.0
Worse SUBWAY location ever. Employee behind the counter seems to lacking at his job, not working affectively and unefficiently. He couldn't delegate getting orders readily made on time for pick up. Being the only employee working after midnight. They're online order and doordash shelf was completely empty. Amongst walking inside, I noticed a few doordash drivers inside waiting for orders as more drivers and customers were coming in. An hour prior to picking up my online order. Which I placed on the app. Order was not made upon arrival. Waited and stayed for an hour with a group of dashers all gathered inside subway. He was behind with alotta orders. Customers Walked in and walked out, seeing all the chaos. This employee seemed unbothered and was not moving efficiently nor did he feel bothered. I noticed a mass of online and dash orders receipts accumulated all the way to floor. This location definitely has to get it together. Went to subway ended up staying at No way because No way, you’re gonna get your order on time. Be prepared to wait even when placing you order ahead.
AS
Addrianna Shoning
Feb 13, 2026
1.0
This was very disappointing. Went in and got 5 different sandwiches 2 were supposed to double meat and 1 that was a deluxe charged us 74 dollars and we didnt get what we were supposed to. None of our coupons went through and tried to argue with me about the food. The bread was stale and dry. I am not going back unless its the afternoon shift. Also didnt use clean knives to cut the sandwiches.
AH
Angela Heckathorn
Jan 26, 2026
1.0
Chicken was ice cold and also I asked for my bread to be lightly toasted they over toasted it. The sweet onion sauce was ice cold and jellied up.
SR
Shannen Rulo
Dec 11, 2025
1.0
They won't remake or replace your food unless you go next door to oasis to speak to the owner. I received 3 pieces of green pepper on my 15 dollar foot long sub ordered extra cheese and only got three half slices and charged two extra dollars for it. Refused to replace my sub untll we went next door to tell his boss.
SL
shaylah lou
Nov 7, 2025
2.0
I can’t say much about the place as this is my first time coming to this location since high school but I ordered two spicy Italian footings and my order did not have the correct cheese nor was it toasted, I haven’t even checked my bfs sandwich yet :| pls check and make sure you’re following the instructions printed on our to go receipts. Kinda bummed
Update: upon my bfs return home from work we’ve come to find that his sandwich was also not correct. Being someone who previously worked at a subway and having all directions printed out for you to follow and not getting either sandwich correct is above and beyond for not following instructions, very disappointed.
The Subway restaurant is located at 1407 Buchanan Street, Polk, Des Moines, IA 50316, USA.
What types of meals are served at Subway on Buchanan Street?
This Subway serves breakfast, lunch, and dinner.
What ordering options are available at this Subway location?
Customers can order in-store, use curbside pickup, or have their food delivered.
Does this Subway offer catering services?
Yes, Subway at 1407 Buchanan Street provides catering services.
Is there a drive-through available at this Subway?
Yes, this Subway has a drive-through service.
Can customers dine inside this Subway restaurant?
Yes, the location serves dine-in customers.
What are the operating hours for this Subway location?
This Subway is open 24 hours every day, from Monday to Sunday.
Where can customers find an ATM or currency exchange near Subway on Buchanan Street?
Nearby Coinsource locations offer ATMs and currency exchange services convenient for Subway customers.
Are there any local spots to grab a drink near this Subway?
Oasis Wine and Spirits, a nearby wine bar, is great for grabbing a drink before or after your Subway meal.
What nearby community services or activities might be of interest to visitors at this Subway?
The Boys & Girls Clubs of Central Iowa is nearby, offering youth programs; also, East DM Scarlet Lightning Swimming provides recreational swimming activities.
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