Papa Johns Pizza

3.3
295 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Des Moines, IA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Des Moines pizza for any occasion. Call us for pizza delivery in Des Moines or stop by 911 42ND ST for carryout to order the best pizza in Des Moines, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
911 42ND ST, Des Moines, IA
50312, United States

Hours

Reviews

3.3
295 reviews
5 stars
122
4 stars
43
3 stars
23
2 stars
16
1 star
91

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for delivery, incorrect orders, and poor customer service from staff and management.

Food Quality

Many reviews highlighted issues with food quality, including cold pizzas, incorrect toppings, and unsanitary conditions.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Staff Attitude

Mixed feedback on staff interactions, with some customers noting friendly service while others reported rudeness and lack of professionalism.

Delivery Problems

Several customers experienced issues with delivery, including orders being sent to the wrong address and drivers not communicating effectively.
  • CC
    Collin
    Oct 2, 2025
    1.0
    The pizza was a complete pool of grease and the cheese fell off the pizza. Go to dominos for better and cheaper pizza.
  • DD
    Derek
    Sep 25, 2025
    1.0
    This location should be ashamed of themselves. I’m seeing a reoccurring theme taking place at this location. I ordered 2 pizzas and breadsticks and it took over an hour for the food to arrive to my location. Come to find out they brought the wrong order. They did not remake our food and just brought our old cold food to us after they retrieved the correct order. I called and asked what was going on and how frustrating this is. The manager just goes it happens and everybody is waiting long times for pizza. I would not bother ordering here until better training practices or management is running this location. Terrible customer service who acted like it’s acceptable to have over an hour wait time and errors made.
  • HB
    Haris Bajric
    Sep 15, 2025
    1.0
    Last night for my birthday I had eight people over and I decided to order multiple pizzas and breadsticks and after 1 hour and 10 minutes had passed the delivery driver finally pulled up and she got out of her vehicle not dressed in her work attire but instead had a nasty shirt on and biking shorts, she hands me two pizzas and one order of breadsticks and I tell her that's not the entire order and she says " oh looks like I forgot the other half of the order" I then tell her it's already been over an hour that we've been waiting since the pizzas have been made and I don't see why it took 1 hour to deliver to us when we live 6 minutes away from that Papa John's location she of course did not have an answer for me so I asked to speak to her manager maybe I could get some answers from him but instead the manager who says his name is "kilo" was very rude and acted like it was my fault that it took them over an hour to deliver $80 worth of food. Needless to say I will never order from them again because in the past they've made minor mistakes here and there and I've looked past it but at some point they need to get their act together and have a lot higher standards and how they treat and deal with their customers. Besides me seven other people were disappointed and since the pizzas were cold we told the delivery driver that we don't want the pizzas anymore so we went and picked up pizzas from one of their competitors and after they heard the story they were more than pleased to help us out unlike Papa John's their competitor Domino's came through and save the night.
  • JH
    Joe H.
    Aug 20, 2025
    1.0
    Paid for extra pepperoni, didn’t get it. Asked for well done and light sauce didn’t get it. They are awful
  • TS
    Tyler Smith
    Jul 28, 2025
    1.0
    Everytime I place an online carryout order and walk in to pick it up it takes at least 5 minutes for someone to come over and check for my order and hand it to me which should take 20 seconds. There's always an employee in the lobby folding boxes too but apparently they can't just hand me my order that's already paid for.

Frequently Asked Questions About Papa Johns Pizza

What are the Papa Johns Pizza delivery hours in Des Moines, IA?

Papa Johns Pizza offers delivery from 10:00 AM to midnight Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.

What time can I pick up my order from Papa Johns Pizza?

Takeout is available from 10:00 AM to 11:45 PM Monday through Thursday and Sunday, and until 1:30 AM on Fridays and Saturdays.