CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Des Moines is here with warmth and welcome. Panera Bread. Food as it should be.
While many customers enjoyed the food, several expressed disappointment with the quality and portion sizes, noting that it has declined over time.
Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff, incorrect orders, and long wait times.
Cleanliness
The restaurant was generally reported as clean, although some customers noted issues with the bathrooms.
Pricing Concerns
Many customers felt that the prices were too high for the quality and quantity of food received.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and enjoyed specific menu items.
GC
Georan Churchill
2 days ago
1.0
30 minutes in the drive through!!
FR
Francisco CR Cabrera r
Feb 1, 2026
5.0
Great food ,and fast done,the bread is delicious
JE
Josh E.
Jan 27, 2026
4.0
These guys make great bread!
SS
Saruul
Jan 10, 2026
1.0
I will stop going to panera from now on. This is the second time they are showing me that they dont pay attention to customers' orders and their pictures are nothing like the actual products. First, look at that sandwich- no chicken and rotten avacados. I posted it on Instagram because I was pissed. Second picture is from todays order. Banana Strawberry smoothie. Look at the picture they have on their web site- pink, thick and fully blended consistency. But the smoothie I got has chunks of ice in it and the color is so diluted and tastes awfull. What kind of smoothie has chunks of ice in them. Very very dissappointed.
BS
BILL SCULL
Jan 5, 2026
2.0
Monday lunchtime and only 1 person working the counter. For some reason they didn’t think Monday after the new year would be ‘so busy’. Got a chicken salad sandwich on sourdough. About an inch thick with lettuce and tomato and it fell apart at the first bite. That bread is not a good choice for that sandwich filling. The food was good and it was ready quickly.