Jimmy John's

3.2
210 reviews

About

Sandwich Restaurant

Location

Jimmy John's
422 E Locust, Des Moines, IA
50309, United States

Hours

Reviews

3.2
210 reviews
5 stars
77
4 stars
33
3 stars
17
2 stars
15
1 star
68

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported significant delays in delivery times, often exceeding an hour or more, with some orders never arriving.

Service Quality

While some reviews praised friendly staff and good service, many others highlighted rude or unhelpful interactions, particularly during order issues.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale bread and incorrect orders.

Operational Reliability

Customers frequently noted that the location had inconsistent hours, often closing early or not opening at all during posted hours.
  • JM
    jj m
    Aug 12, 2025
    2.0
    Put in order at 8 am for a noon delivery and it is now 1 pm and I still don't have my order. It finally came at 1:10 pm
  • TS
    Taurean Murray Sr.
    Aug 10, 2025
    1.0
    Placed my order, get around the corner from the store, receive a phone call from the employee saying "they can't make my order due to them throwing away the bread to close early" explains why they never have day old bread for sale. Ahmed is getting lenient.
  • AH
    Alexandria Harris
    Jul 30, 2022
    1.0
    Waited 2 HOURS for my food. Called multiple times to see where driver was with my order. Store closed, still NO FOOD. Paid and tipped through app!
  • DD
    Darin Drake
    Oct 29, 2018
    1.0
    Saturday I ordered online for delivery at 11:22 am called about 45 mins later to find out ETA. Was given some excuse about someone not coming into work. Finally after 2 hours I drove to store to get my sandwich. Which was in a pile of receipts waiting to be made. wasn't offered any type of discount. However they made my sandwich and kindly said sorry. Wont use that service ever again.