Jimmy John's

3.4
220 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4926 SE 14th St, Des Moines, IA
50320, United States

Hours

Reviews

3.4
220 reviews
5 stars
88
4 stars
33
3 stars
26
2 stars
18
1 star
55

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for both in-store and delivery orders, often exceeding the expected 'freaky fast' service.

Staff Training

Several reviews indicated that staff appeared to be undertrained, leading to errors in orders and poor customer service experiences.

Food Quality

While some customers praised the food as fresh and delicious, others reported issues with stale bread and incorrect orders.

Availability Issues

Customers frequently mentioned that the location often runs out of bread and other essential items, impacting their ability to fulfill orders.

Customer Service

Mixed feedback on customer service; while some employees received praise for their friendliness, others were noted for being rude or unhelpful.
  • DE
    Denise E.
    Dec 30, 2025
    3.0
    Asked for avocado and cheese, neither ended up on my sandwich, cheese was on my receipt but avocado was not.
  • SN
    S Nurse
    Nov 14, 2025
    1.0
    We waited 25 minutes for an order. The 2 workers stated that they were working on a large delivery order and that their manager walked out and left them. We had to leave or we would be late for a school function. I asked for a refund because we could not wait any longer. I was told that they didn’t know how to process a refund and I would have to wait. The workers both said they were new and were struggling with making the orders because they didn’t have enough training. Worst Jimmy John’s ever! I do not recommend this location.
  • LI
    L E X I
    Aug 31, 2025
    2.0
    I called the store and placed an order at 6 for delivery somehow my first order got stolen? I had the gps and watched someone sit in a random parking lot for 20 mins. I then get a call from jimmy johns asking if I got my order and I said no and they said someone picked it up but they will remake it. I think not even 4 minutes later get a text that my order is being delivered. I revived it missing my brownie after over and hour wait when I’m on my period and that’s the only thing I even wanted from there and the rest was for everyone else. I call them expecting them just to send me a brownie but no instead they charge my card for it now. And give me a credit like I’ll ever be back.
  • SW
    Sara Wireman
    Aug 11, 2025
    5.0
    Dale Mallory and Ben did such a great job and all was very friendly. Best service in along time. Keep up the good work guys. Even had the door open for us
  • SW
    Stephanie Wood
    Dec 30, 2022
    1.0
    I have never ordered Jimmy John’s delivery before but after waiting almost an hour I decided to call the store to ask for a time frame and was told “we don’t have a delivery driver so you will be refunded” how is that not something you call the customer about!?!? Still have yet to receive my refund.