Jimmy John's

3.7
325 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3918 Fleur Dr, Des Moines, IA
50321, United States

Hours

Reviews

3.7
325 reviews
5 stars
147
4 stars
64
3 stars
38
2 stars
11
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for both drive-thru and delivery orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.

Staff Attitude

Feedback indicated a lack of friendliness and professionalism among staff, with some customers experiencing rude behavior.

Food Quality

While some customers praised the sandwiches for being fresh and tasty, others noted inconsistencies in portion sizes and quality.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions and poor food handling practices, raising concerns about hygiene.
  • RM
    Ron Mc
    3 days ago
    1.0
    I just paid $24 for 2 sandwiches. I've been eating at Jimmy John's for more than 20 years. This is the worst sandwich I have ever had. From Jimmy John's in my time of eating. And enjoying Jimmy John's period I don't want no compensation or anything like that. I'm just saying do better period.
  • KK
    KDG
    Dec 21, 2025
    5.0
    Staff was great. Very friendly and fast.
  • MW
    Molly Wilson
    Nov 21, 2025
    1.0
    Delivery always takes forever despite living 7 minutes from the store. My orders have never been accurate - something is always missing or wrong
  • MJ
    Molly Jordan
    Oct 16, 2025
    4.0
    They make good sandwiches
  • AW
    Adam Weeks
    Sep 17, 2025
    5.0
    Very polite, quick!