Brand Certified
Five Guys
3.7(71 reviews)
Certified by Five Guys • Mar 15, 2026
Business Details
3850 Merle Hay Mall Rd., Des Moines, IA
50310, United States
Certified by Five Guys • Mar 15, 2026
(515) 381-0921
Certified by Five Guys • Mar 15, 2026
https://restaurants.fiveguys.com/3850-merle-hay-mall-rd
Certified by Five Guys • Mar 15, 2026
About
Certified by Five Guys • Mar 15, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3850 Merle Hay Mall Rd. in Des Moines is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 15, 2026
Hours
Certified by Five Guys • Mar 15, 2026
Reviews
3.7
71 reviews
5 stars
44
4 stars
3
3 stars
4
2 stars1
1 star
19
- CCCorenneFeb 19, 20265.0Amazing service and food!
- DGDianna GarciaJan 30, 20261.02 young employees were so sweet and hard working as we stood in line waiting for our food. The 3rd person was standing around. (She was doing weird things as if she was on drugs or drunk) The food was great. We only stayed because the other 2 workers were great. (LUIS & ELENA)
- SBShailynn ButtsJan 29, 20265.0Food good yet took long time for the order to get out
- RLRuss LeeJan 6, 20261.0Heard a lot of good things about Five Guys, Food tasted old and blah, very disappointing, service was slow and kinda rude. Def will not be back.
- LJLacey JDec 12, 20251.0I came here, picking up a DoorDash order and decided to order some food as well. It’s 7 o’clock on a Thursday night. There are only about 4 to 5 people in the restaurant. The manager looks frantic and lost. I hear her saying they are running out of fries immediately after that she knocks over the bucket and spends 20 minutes cleaning it up so instead of having each employee at one position at a time random people are standing around not working and there’s a restaurant full of people. Seems very unorganized and frantic. Seems like more training needs to be done.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 3850 Merle Hay Mall Rd. accept reservations?
No, this Five Guys location does not accept reservations.
What types of meals are served at Five Guys at this location?
They serve lunch and dinner meals.
What are the opening hours of the Five Guys restaurant at 3850 Merle Hay Mall Rd.?
The restaurant is open every day from 11:00 AM to 9:00 PM.
Does the Five Guys at Merle Hay Mall offer delivery and pickup services?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery.
Can I customize my order at Five Guys, and what options are available?
Yes, there are more than 250,000 ways to customize burgers and over 1,000 milkshake combinations available.
What payment methods are accepted at Five Guys at this location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there vegetarian options available at Five Guys at Merle Hay Mall?
Yes, vegetarian options like the veggie sandwich without a patty are available, and many sandwiches can be ordered without a bun as wraps or bowls.
What nearby places can I visit before or after dining at Five Guys?
Nearby places include Brow Beauty salon, Maid-Rite American restaurant, Tally-Ho To Go pizza restaurant, and The Dark Slide gift and skate shop, providing options for beauty, dining, and shopping.
Is Merle Hay Mall accessible for customers visiting Five Guys?
Yes, Five Guys is located inside Merle Hay Mall, and customers can also explore nearby shops like Victoria’s Secret and Old Navy during their visit.
Are there family-friendly activities near Five Guys at Merle Hay Mall?
Yes, Kids Empire Merle Hay indoor playcenter and Breese Family Tae Kwon Do club are nearby, which are great for families and children.
Brand Certified Facts from Five Guys
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