Dunkin'

3.8
585 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Des Moines, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2610 E University Ave, Des Moines, IA
50317, United States

Hours

Reviews

3.8
585 reviews
5 stars
289
4 stars
117
3 stars
50
2 stars
30
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and welcoming staff, with several noting that employees remembered their orders and provided excellent service.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong items and preparation mistakes, leading to customer frustration.

Wait Times

Several customers reported long wait times in both the drive-thru and in-store, often exceeding 20 minutes, which negatively impacted their experience.

Cleanliness and Quality

While some customers appreciated the cleanliness of the location, others reported issues with food quality, such as burnt items and incorrect temperatures.
  • GA
    G A.V
    1 day ago
    1.0
    Go to the Altoona one or any other location this one and the E 14 are horrible. They do whatever they want drinks never taste the same.
  • MS
    Molly Seher
    Dec 24, 2025
    5.0
    we love this dunkin- They know my husband and I’s order by us just saying good morning! I accidentally got here before ope this morning without realizing and they still took my order and helped me! 10/10
  • DN
    D J N
    Dec 21, 2025
    1.0
    Ordered a hot coffee with cream and it was the worst coffee ive ever had. It didn't even taste like coffee, water with cream in it
  • JK
    Joe kindra
    Dec 10, 2025
    5.0
    Great service every time I stop by and The staff is friendly and my order is always right, and the place is clean. One of my favorite Dunkin’ locations.
  • PD
    P D
    Dec 1, 2025
    1.0
    Manager yelled at me this morning after I ordered a blender that was made incorrectly. New girl with glasses was not sure how to make the drinks, was nearly in tears because the manager was ordering her around to move faster and make all of the drinks. Was just the manager And young girl with glasses. I waited about 20 mins for a remake :(

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Des Moines, IA?

Dunkin' in Des Moines, IA is open daily from 4:30 AM to 7:00 PM.

Does this Dunkin' serve breakfast and lunch?

Yes, this Dunkin' location serves breakfast, lunch, and brunch.