Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Des Moines, IA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
656 reviews
5 stars
287
4 stars
118
3 stars
85
2 stars
41
1 star
125
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, including missing items and wrong drink preparations.
Food Quality
Customers expressed disappointment with the quality of food, mentioning stale donuts and poorly prepared items.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a lack of basic supplies like napkins.
Staff Attitude
Several reviews indicated that staff appeared disinterested or unfriendly, impacting the overall customer experience.
- GYGarret YoukerNov 8, 20255.0Friendly staff whether you're going through the drive through or stopping in. Coffee is always strong and they don't skimp on flavoring when you ask for it. Food is always hot and tastes freshly made. Definitely my go to Dunkin in DSM.
- TLTara LamotheOct 27, 20255.0The service was wonderful the place was clean and the food is good
- EBellen bibianOct 27, 20251.0I only order one doughnut and they give me for doughnut I’m asking for my refund and I guess they can’t ugh yes you can give a customer refund. I just want my refund I have the doughnut sitting there. I’m not asking to much
- SVStacy VinsickOct 11, 20253.0The coffee was good but if going in the morning the drive through is not well lit. The drive through board flickers and it is a bit creepy.
- MKmu klaySep 22, 20251.0I would give it 0 stars if I could, but I can’t so I gave it a 1star. The employees don’t look like they want to be there, and when ordering it was hard to hear what they would say due to talking so quiet even tho the place was practically empty of people. Moreover, my orders are always tasting off or not correct. Customer service needs improvement.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Des Moines, IA?
Dunkin' in Des Moines, IA is open daily from 4:30 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location offers delivery and curbside pickup services.
What are some of the specialty items served at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What new holiday items are available at this Dunkin'?
This holiday season features the new Cookie Butter Cloud Latte, return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Does Dunkin' in Des Moines, IA offer Wi-Fi and accept credit or debit cards?
Yes, this Dunkin' location provides free Wi-Fi and accepts both credit and debit cards for payment.
Are there any notable places near the Dunkin' on 3611 SE 14th St?
Yes, nearby places include Alpha Womens Center, Free As The Wind gift shop, and Discount Tire for automotive needs.
What dining options are available near Dunkin'?
Nearby dining options include Burger King, Little Caesars Pizza, Cicis Des Moines, Senor Tequila Mexican Cuisine and Tequila Bar, and Buffalo Wild Wings for a variety of fast food and restaurant choices.
Are there automotive services close to Dunkin' in Des Moines?
Yes, nearby automotive services include Discount Tire, Valvoline Instant Oil Change, AAMCO Transmissions and Total Car Care, Car-X Auto Service, and Car-X Tire & Auto.
Does this Dunkin' location have a drive-thru?
Yes, the Dunkin' location in Des Moines has a drive-thru for convenient service.