Business Details
About
Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.9
470 reviews
5 stars
230
4 stars
101
3 stars
46
2 stars
29
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with multiple reports of rudeness and inadequate training among staff.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong flavors, leading to dissatisfaction.
Cleanliness and Safety
Concerns were raised about cleanliness, particularly regarding food handling practices, with reports of staff not using gloves and unsanitary conditions.
Product Quality
Several reviews mentioned that ice cream products were often served melted or not prepared correctly, impacting overall enjoyment.
Drive-Thru Experience
The drive-thru service was noted to be slow and inefficient, with long wait times and poor order management.
- BGBounama Gracia6 days ago3.0I didn't like anything, the staff was rude.
- YWYishee WheelerSep 7, 20251.0A friends kid and I were here yesterday and wanted some pumpkin pie blizzards. I let the kid order first. Meanwhile as the blizzard was being made, I waited for someone to come help me. The black kid that started up front vanished to the back room while the white younger kid with glasses made the 1st shake. He handed my friends kid his blizzard, and then proceeded to the back room afterward not even asking me what I wanted. A heavier woman white and her mx kid came in, sure enough the black kid in back comes back out and helps her meanwhile I’m still standing there waiting on someone to help me. This place is racist and needs better training!
- EMEstefani MartinezAug 4, 20251.0The black guy at the drive thru was very rude today 😒 ,overall the customer service at this specific location has gone downhill.
- APAg PorrasMar 26, 20245.0Bien vio se los recomiendo
Frequently Asked Questions About Dairy Queen (Treat)
What type of food does Dairy Queen (Treat) at 3408 SW 9th St specialize in?
Dairy Queen (Treat) specializes in soft-serve ice cream and signature shakes as a classic frozen treat chain.
What are the regular operating hours for Dairy Queen (Treat) in Des Moines, IA?
The Dairy Queen is open daily from 12:00 PM to 9:00 PM every day of the week.
Are there any special holiday hours I should be aware of at this Dairy Queen location?
Yes, on October 31, 2025, the store opens from 11:30 AM to 5:00 PM, and it will be closed on November 27, 2025.
Does Dairy Queen (Treat) offer drive-thru service?
Yes, this location provides a drive-thru service for customer convenience.
Is the Dairy Queen at 3408 SW 9th St family-friendly and accessible?
Yes, it is family-friendly, welcomes children, offers high chairs, seating, and is wheelchair accessible with restrooms available.
Can I order Dairy Queen treats online for pickup?
Yes, you can place an order for pickup through their online ordering system available on their website.
What are some of the signature menu items at this Dairy Queen location?
Signature items include Blizzard® Treats, soft-serve ice cream cones, frozen novelties, and ice cream cakes from DQCakes.com.
Are there any nearby places where I can combine a visit to Dairy Queen with other activities?
Yes, nearby places include Farrell's Des Moines SouthSide gym for a workout, Southside Smiles Family Dentistry for dental care, and Over Our Heads Salon for hair and beauty services.
If I'm visiting Dairy Queen and need to withdraw cash, are there ATMs nearby?
Yes, there are nearby ATMs including STACK Bitcoin ATM and Coin Cloud Bitcoin ATM close to the Dairy Queen location.
How can I find Dairy Queen (Treat) if I am using public transit or visiting local shops?
Dairy Queen (Treat) is located near other local businesses such as Kwik convenience store and Paint Pump Pros wholesale store, making it easy to locate in the 3408 SW 9th St area of Des Moines, IA.