Dairy Queen (Treat)

3.3
528 reviews

About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen (Treat)
5415 Douglas Ave, Des Moines, IA
50310-1841, United States

Hours

Reviews

3.3
528 reviews
5 stars
201
4 stars
90
3 stars
67
2 stars
29
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of basic manners.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor quality of food, leading to dissatisfaction.

Drive-Thru Experience

The drive-thru service was frequently criticized for long wait times and poor communication, with some customers experiencing significant delays.

Product Quality

Several reviews mentioned that the ice cream and food items did not meet expectations, with complaints about consistency and freshness.

Management Issues

Customers noted a lack of effective management and oversight, with some expressing concerns about the overall cleanliness and condition of the establishment.
  • JB
    Julie Benjamin
    2 days ago
    2.0
    Apparently its very inconvenient to the employee for a customer to order ice cream when said employee is sick. The lady was so unbelievably rude! I will avoid this location. I dont need ice cream bad enough to deal with someone like that!
  • SM
    Shelby Mickey
    4 days ago
    1.0
    Consistently the WORST blizzards I’ve ever seen in my 30 years of life. Half the blizzard is huge plain, unmixed vanilla ice cream. Every. Single. Time. I’ve had the misfortune of visiting this location multiple times in the last year, always in hope that I’ll get a half way decent blizzard. Every single time I’m disappointed. The team members are always in a foul mood, like you are the biggest inconvenience they’ve ever dealt with. God forbid you bring up the unsatisfactory product, you’ll be met with an even more unpleasant young woman with blue hair who hates you and her job. Avoid giving this place your money if at all possible.
  • HK
    Hannah King
    Jan 5, 2026
    1.0
    Would give zero stars if I could. The customer service is tremendously rude. We pulled up to the drive thru and the person working opened with “what do you want”, my husband tried to order very kindly, the man goes “what do you want?”, he proceeded to order and the man asked if we wanted anything else. I’m a passenger so I’m a bit further from the speaker, and began my order, the man working abruptly cut me off and said “I cant hear that person” I then tried to loudly yell my order and the man working cut me off again and said “just pull forward.” Incredibly rude, disrespectful, service. We will not be returning.
  • ZM
    Zakiya Muhammad
    Jan 5, 2026
    1.0
    On 01/05/2026 (my daughter birthday) my daughter and her dad went up to the window and and the man at the window asked if he had a mobile order and we said no he proceeded to say the window is only for mobile orders then also proceeded to slammed the window down in their faces but the window says “order here” it say nothing about mobile order only or anything mobile orders
  • LL
    Lavona Lopez
    Nov 21, 2025
    1.0
    I came to the drive-through tonight and I asked for a quart of half-and-half ice cream and I told the guy also I needed two Pepsi‘s. He only rang me up for one didn’t give me the other so I had to pay additional which is fine and then turned around And literally threw my change at me through the drive-through which I have dash cam and everything in the way he was talking to people he had a black shirt on tall his name is Derek and I just can’t believe how these people are like literally employed there and they let them talk to your guys customers. That way you guys are gonna drive away customers and we’re the ones that pay your guys’s bills I don’t even know if I wanna trust my drink now to be honest. This guy is very rude and disrespectful. I have work customer service so many different times I work for McDonald’s for 25 years and we are not allowed to treat people that way and just throw their money out And I asked him for my receipt. He shut the window so yeah I don’t think I’m gonna take any other stuff and I think I’m gonna dispose of it because it’s probably poisoned.

Frequently Asked Questions About Dairy Queen (Treat)

What type of desserts does Dairy Queen (Treat) offer?

Dairy Queen (Treat) specializes in soft-serve ice cream and signature shakes, including Blizzard® Treats and frozen novelties.

What are the operating hours of Dairy Queen (Treat)?

Dairy Queen (Treat) is open Monday through Saturday from 11:00 AM to 9:00 PM, and on Sunday from 12:00 PM to 9:00 PM.