Apparently its very inconvenient to the employee for a customer to order ice cream when said employee is sick. The lady was so unbelievably rude! I will avoid this location. I dont need ice cream bad enough to deal with someone like that!
SM
Shelby Mickey
Jan 8, 2026
1.0
Consistently the WORST blizzards I’ve ever seen in my 30 years of life. Half the blizzard is huge plain, unmixed vanilla ice cream. Every. Single. Time. I’ve had the misfortune of visiting this location multiple times in the last year, always in hope that I’ll get a half way decent blizzard. Every single time I’m disappointed. The team members are always in a foul mood, like you are the biggest inconvenience they’ve ever dealt with. God forbid you bring up the unsatisfactory product, you’ll be met with an even more unpleasant young woman with blue hair who hates you and her job. Avoid giving this place your money if at all possible.
HK
Hannah King
Jan 5, 2026
1.0
Would give zero stars if I could. The customer service is tremendously rude. We pulled up to the drive thru and the person working opened with “what do you want”, my husband tried to order very kindly, the man goes “what do you want?”, he proceeded to order and the man asked if we wanted anything else. I’m a passenger so I’m a bit further from the speaker, and began my order, the man working abruptly cut me off and said “I cant hear that person” I then tried to loudly yell my order and the man working cut me off again and said “just pull forward.” Incredibly rude, disrespectful, service. We will not be returning.
ZM
Zakiya Muhammad
Jan 5, 2026
1.0
On 01/05/2026 (my daughter birthday) my daughter and her dad went up to the window and and the man at the window asked if he had a mobile order and we said no he proceeded to say the window is only for mobile orders then also proceeded to slammed the window down in their faces but the window says “order here” it say nothing about mobile order only or anything mobile orders
LL
Lavona Lopez
Nov 21, 2025
1.0
I came to the drive-through tonight and I asked for a quart of half-and-half ice cream and I told the guy also I needed two Pepsi‘s. He only rang me up for one didn’t give me the other so I had to pay additional which is fine and then turned around And literally threw my change at me through the drive-through which I have dash cam and everything in the way he was talking to people he had a black shirt on tall his name is Derek and I just can’t believe how these people are like literally employed there and they let them talk to your guys customers. That way you guys are gonna drive away customers and we’re the ones that pay your guys’s bills I don’t even know if I wanna trust my drink now to be honest. This guy is very rude and disrespectful. I have work customer service so many different times I work for McDonald’s for 25 years and we are not allowed to treat people that way and just throw their money out And I asked him for my receipt. He shut the window so yeah I don’t think I’m gonna take any other stuff and I think I’m gonna dispose of it because it’s probably poisoned.
Frequently Asked Questions About Dairy Queen (Treat)
What type of desserts does Dairy Queen (Treat) offer?
Dairy Queen (Treat) specializes in soft-serve ice cream and signature shakes, including Blizzard® Treats and frozen novelties.
What are the operating hours of Dairy Queen (Treat)?
Dairy Queen (Treat) is open Monday through Saturday from 11:00 AM to 9:00 PM, and on Sunday from 12:00 PM to 9:00 PM.
Does Dairy Queen (Treat) have seating and drive-thru options?
Yes, the location offers outdoor seating, regular seating, and a drive-thru for customer convenience.
Is Dairy Queen (Treat) family-friendly and suitable for kids?
Yes, Dairy Queen (Treat) welcomes families and is good for kids.
Can I order Dairy Queen (Treat) products online or via a mobile app?
Yes, you can order via their online order URL and download their app for exclusive deals and mobile rewards.
What is the address and contact phone number for Dairy Queen (Treat)?
The address is 5415 Douglas Ave, Des Moines, IA 50310. You can contact them at +1 515-278-1847.
What nearby restaurants can I visit before or after enjoying Dairy Queen treats?
Nearby restaurants include Cozy Café for American cuisine, Maria's Mexican Food for Tex-Mex dishes, and Wasabi Chi for Asian food options.
Are there any nearby shops or stores for additional shopping on Douglas Ave?
Yes, nearby stores include Payless ShoeSource for footwear and Sherwin-Williams for hardware and building supplies.
What are some nearby services customers can access near Dairy Queen (Treat)?
Nearby services include Team IRG for real estate, Neuwerth Electric for electrical needs, and Centro Insurance for insurance services.
Does Dairy Queen (Treat) offer ice cream cakes for birthdays or special occasions?
Yes, Dairy Queen (Treat) offers ice cream cakes, including options available through DQCakes.com for birthdays and events.
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