Business Details
About
Mexican Restaurant
Chipotle Merle Hay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,036 reviews
5 stars
424
4 stars
208
3 stars
97
2 stars
56
1 star
251
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including overcooked meat, missing ingredients, and poor portion sizes.
Service Issues
Numerous reviews highlighted rude and unhelpful staff, long wait times, and incorrect orders, leading to a frustrating customer experience.
Cleanliness
The restaurant was frequently described as dirty and unsanitary, with complaints about unclean tables, floors, and bathrooms.
Inventory Management
Customers noted that the location often ran out of key ingredients, leading to dissatisfaction and incomplete orders.
Customer Experience
Overall, the customer experience was marred by poor service, lack of attention from staff, and a general feeling of disorganization.
- NNNicoleOct 23, 20251.0This is the last time I’ll come to this location. Every time I get steak it tastes like I’m eating rubber tires. It’s so overcooked and tough. The picture I posted makes the steak look like a rock. I took it all off of my bowl. I paid for double carne asada so I’m paying almost $25 for a bowl for it to taste like garbage. It’s advertised as their most “tender” cut of meat. I ordered to-go since I have a busy day, and now I have to improvise because I literally can’t eat it. Staff are nice people but the food being trash doesn’t make up for it at all.
- AHAustin HouskeeperOct 22, 20251.0Extremely disappointed by my recent visit to this chipotle. Important food items were out like rice, carne asada and fajita veggies. The workers were in no rush to refill the empty items and the guy serving the food was unfriendly. They were in no hurry to keep up with the busy dinner line. Not only that the food was not kept at the proper temperature, it was cold when I ate it. I take food safety very seriously, since my family could get ill from consuming the food.
- EDEllyn DoveOct 11, 20252.0Food was amazing! No wifi really sucks
- KKKatherynOct 6, 20255.0The food was super delicious! Honestly, this is the best Chipotle I’ve ever eaten at. Everything tasted amazing and fresh. Thanks guys!
- ATAnh TaSep 27, 20255.0The service is amazing! I ordered at the store so they loaded up my bowl. The food tastes great and I love it so much. The space is clean and neat so I would recommend this spot
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 3737 Merle Hay Rd?
Chipotle Mexican Grill at 3737 Merle Hay Rd is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Des Moines?
Chipotle Mexican Grill is located at 3737 Merle Hay Rd, Des Moines, IA 50310.
Does Chipotle Merle Hay offer pickup and delivery services?
Yes, Chipotle Merle Hay offers both in-store pickup and delivery services.
How can I order online from Chipotle Merle Hay?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill serve at the Merle Hay location?
Chipotle Merle Hay serves customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Merle Hay accept credit cards and have catering options?
Yes, the restaurant accepts credit cards and offers catering services.
Is Chipotle Merle Hay welcoming to the LGBTQ community?
Yes, Chipotle Merle Hay welcomes the LGBTQ community.
What mobile phone stores are located near Chipotle Merle Hay?
Nearby mobile phone stores include the AT&T Store, Verizon, U.S. Cellular, and UScellular, which you can visit before or after enjoying your meal at Chipotle.
Which fast food restaurants are close to Chipotle Merle Hay?
Nearby fast food restaurants include Hardee's, Burger King, McDonald's, Firehouse Subs, Taco John’s, and Wingstop, offering a variety of dining options in the area.
Are there any notable retail stores or services near Chipotle Merle Hay that customers might find useful?
Yes, nearby retail stores and services include Kohl's department store, Old Navy clothing store, Helzberg Diamonds jewelry store, Chase Bank, and Mattress Firm, providing convenient shopping and financial services close to Chipotle.