Business Details
About
Mexican Restaurant
Chipotle Merle Hay is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,040 reviews
5 stars
426
4 stars
208
3 stars
98
2 stars
55
1 star
253
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, tough steak, and missing ingredients.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables, overflowing trash, and unsanitary conditions.
Inventory Issues
Customers noted that the location often ran out of key ingredients, leading to dissatisfaction with their orders.
Overall Experience
Overall, the location received a significant amount of negative feedback, with many customers expressing they would not return.
- WVWilma VizcainoDec 20, 20251.0I went in store 1st time there with my family weather was horrible so hubby and bby stayed in the car i went in with my toddler she was so excited for getting her order... we ordered 3 burritos and 1 bowl and chips and guac. To start I thought they didnt have much veggies cause it was end of the day but based on reviews thats and always issue. But when i told them order and then 3 more people get in line behind me they seemed mad they mad i had to ask for all sides on the side and there want too many sides to add after 1st burrito and the ones they had he said that would all be extra like some sauce ... when paying i paid and employee checking me out but everything in a bag supposedly...because once home 1 of my burritos was missing... i was so mad we went all the way out there to order pick up in the horrible weather and still deal with the employees bad attitude and not get all my order. I submitted to contact us that same day and never got a response back i waited 11 min and no answer now the 1st pic. Shows another day i contacted them since i got no anwer back and all they did was say they would let the store know of issue so they are more alert yet who paid me back the money for my burrito im missing. Horrible customer service. Food was so so my hubby right away said he expexted it to be better yet infigured it might of been since they were kind of cold and not much veggies since thwy didnt have any was the reason for it . On a reg. Day dor $11 + for burrito los taqueros way better to go to than here.
- KCKelly CharlsonNov 27, 20255.0Large and filling burritos where you can choose your own filling. Always fresh ingredients, carefully prepared orders, and consistently excellent taste.
- ASAndrew SlyNov 23, 20251.0I'm visiting here from another state, this is the worst Chipotle I've ever been to, The amount of steak they scooped into my bowl wouldn't even feed an infant, they literally scooped five or six pieces, And she had the audacity to ask me what else I wanted... Uhhhhh steak would be nice....
- NNNicoleOct 23, 20251.0This is the last time I’ll come to this location. Every time I get steak it tastes like I’m eating rubber tires. It’s so overcooked and tough. The picture I posted makes the steak look like a rock. I took it all off of my bowl. I paid for double carne asada so I’m paying almost $25 for a bowl for it to taste like garbage. It’s advertised as their most “tender” cut of meat. I ordered to-go since I have a busy day, and now I have to improvise because I literally can’t eat it. Staff are nice people but the food being trash doesn’t make up for it at all.
- AHAustin HouskeeperOct 22, 20251.0Extremely disappointed by my recent visit to this chipotle. Important food items were out like rice, carne asada and fajita veggies. The workers were in no rush to refill the empty items and the guy serving the food was unfriendly. They were in no hurry to keep up with the busy dinner line. Not only that the food was not kept at the proper temperature, it was cold when I ate it. I take food safety very seriously, since my family could get ill from consuming the food.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at 3737 Merle Hay Rd?
Chipotle Mexican Grill at 3737 Merle Hay Rd is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Des Moines?
Chipotle Mexican Grill is located at 3737 Merle Hay Rd, Des Moines, IA 50310.
Does Chipotle Merle Hay offer pickup and delivery services?
Yes, Chipotle Merle Hay offers both in-store pickup and delivery services.
How can I order online from Chipotle Merle Hay?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill serve at the Merle Hay location?
Chipotle Merle Hay serves customizable fast-casual Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Merle Hay accept credit cards and have catering options?
Yes, the restaurant accepts credit cards and offers catering services.
Is Chipotle Merle Hay welcoming to the LGBTQ community?
Yes, Chipotle Merle Hay welcomes the LGBTQ community.
What mobile phone stores are located near Chipotle Merle Hay?
Nearby mobile phone stores include the AT&T Store, Verizon, U.S. Cellular, and UScellular, which you can visit before or after enjoying your meal at Chipotle.
Which fast food restaurants are close to Chipotle Merle Hay?
Nearby fast food restaurants include Hardee's, Burger King, McDonald's, Firehouse Subs, Taco John’s, and Wingstop, offering a variety of dining options in the area.
Are there any notable retail stores or services near Chipotle Merle Hay that customers might find useful?
Yes, nearby retail stores and services include Kohl's department store, Old Navy clothing store, Helzberg Diamonds jewelry store, Chase Bank, and Mattress Firm, providing convenient shopping and financial services close to Chipotle.