Arby's

3.9
1099 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
208 Johnson Ct, Des Moines, IA
50316, United States

Hours

Reviews

3.9
1,099 reviews
5 stars
458
4 stars
318
3 stars
171
2 stars
72
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, dry, or missing ingredients, while others praised the freshness and taste.

Service Issues

Many reviews highlighted poor service, including lack of greetings, slow response times, and incorrect orders, although some customers noted friendly staff.

Cleanliness

The restaurant's cleanliness received mixed reviews, with some customers noting clean environments while others reported unsanitary conditions.

Value for Money

Several customers expressed concerns about high prices relative to the quality and portion sizes of the food.
  • TE
    Tammie Ewald
    Dec 10, 2025
    2.0
    Food was kind of old and dry. The lobby was decorated cute. No hello when you come in. You can see the capital from the restaurant. We had a coupon pry won’t go back.
  • KT
    Kevin Tully
    Nov 28, 2025
    5.0
    Rang the bell even tho it was 80 degrees in the store
  • KR
    Kayla Rankin
    Oct 25, 2025
    1.0
    0 stars all around --- I had the worst experience at this Arby's last night. We went around 6:30pm. And we were one of 2 total cars in the drive thru. To start, the service was not good, we weren't greeted by the lady working the window, we said thank you every time she handed us something and we got no response, or "have a good night". From someone who used to work in the fast food industry, I know that our entire experience came from straight laziness and carelessness. The curly fries were soggy and Luke warm, my beef and cheddar had no cheese and was also barely warm. My husbands chicken bacon and Swiss had NO CHICKEN!!!!! No, I unfortunately did not get a picture of it as he was so upset he immediately threw it away. Our chocolate shake looked good but tasted really off, almost tasted like cleaner but we couldn't exactly put our finger on it. Safe to say we didn't drink it.. The only good thing out of this order was my fresh mozzarella sticks. I've gone to this location before, and it's never "the best" but usually it's good enough. We've never been the people to not eat what we order but last night was a first. I have no photographic evidence of the chicken sandwich or else I'd be trying to get a refund since we only ate 1 item in our $35 order :/
  • DS
    Denise Santee
    Oct 3, 2025
    5.0
    Nice clean restaurant, good food. Friendly staff.
  • MC
    marco cruz
    Sep 8, 2025
    4.0
    Need a little more attention to service the customers