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Wendy's

3.3
(1829 reviews)

Business Details

(712) 328-3392

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3524 West Broadway, Council Bluffs, IA
51501, United States

Hours

Reviews

3.3
1,829 reviews
5 stars
571
4 stars
386
3 stars
310
2 stars
141
1 star
421

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and understaffing, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted cold, overcooked, or incorrect food orders, with several customers expressing disappointment in the overall quality.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean dining areas and restrooms.

Management Concerns

Several customers suggested that poor management and lack of training for staff contributed to the negative experiences.
  • MV
    Mojo Via
    Feb 5, 2026
    1.0
    This place is defiantly going under. I gave it a third chance for breakfast. I was waiting in the drive through after my order mind you for 25 minutes. They have a one man crew so I don't blame him. You could tell he was frustrated and panicking. I watched 2 cars pull out of the line and drive off. Sad, because it’s the only Wendys in CB. If you do not want to be late for work this is not your breakfast place. I forgot to mention that I had a two dollar off a combo on my app. He scanned it, but I never got my receipt and then when I look at my bank app nope, no two dollars off.
  • JN
    Justice Nicole
    Jan 19, 2026
    1.0
    Our food was ice cold, burger wasnt cooked fully, my nuggets are rock hard plus we didnt recieve or drinks and sauces Wendy's do better
  • MG
    Marvin Graham
    Jan 17, 2026
    2.0
    I won't be going back
  • DS
    DęXTęR SįXx
    Jan 15, 2026
    1.0
    My family has eaten a lot of meals at this location over the years, but I will never eat here again. As a delivery driver, I opted out of the last 3 orders from there, after watching the employees fumble around with the orders, seemingly incapable of determining which items went with which order. Orders are often wrong, or extremely slow. I stopped accepting orders from them a while ago. It would be better for ownership to start over, or leave CB altogether.
  • JJ
    Jason
    Jan 13, 2026
    1.0
    Worst Wendy’s I’ve ever been to. Can’t even get somebody to take a damn order. Been here a few times since it’s close to home, but haven’t even gotten to order anything yet. This place should probably get some new employees/management or shut it down. Garbage place.

Frequently Asked Questions About Wendy's

What are the operating hours for Wendy's drive-thru in Council Bluffs?

The drive-thru at Wendy's in Council Bluffs is open daily from 8:00 AM to 11:00 PM.

Does Wendy's in Council Bluffs serve breakfast?

Yes, this Wendy's location serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides available.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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