Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,815 reviews
5 stars
566
4 stars
386
3 stars
309
2 stars
141
1 star
413
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.
Staff Attitude
While some employees were praised for their friendliness, many reviews noted unprofessional behavior and lack of attentiveness from staff.
Operational Issues
Customers experienced issues with the restaurant's hours, including early closures and unresponsive drive-thru service.
- DTDawson troutnerNov 13, 20251.0There was one car on the drive thru. It took over 10 minutes for someone to take their order. Once I got to the intercom I waited 15 minutes for someone to take my order before I just left. There was no more than 2 people eating inside. The poor guy working the drive thru said they’re severely understaffed. If they’re so understaffed that they’re unable to take 2 orders within half an hour than maybe a change is needed? Unreal!
- GCGene ColemanNov 11, 20253.0Ordered through the app which was easy enough, service was fast and the employees were very nice, but the burgers were drier than the Sahara desert making them taste like cardboard. Also I ordered iced tea and got sugar water instead. For how expensive fast food is today I would expect fresher food at least.
- SBShyanne BirdsongNov 9, 20255.0They were super busy tonight, as usual. However, I was informed they are under new management, saw them pulling out grills and miscellaneous items to deep clean, Atreyu was very transparent every step of the order about the status of their current state. Very kind and patient.
- GRGordon RajaniemiNov 9, 20251.0Didn't get the order correct at all. The cashier was rude and extremely unprofessional. The manager didn't understand the simple things of the incorrections of the order. The owner of this place has to be proud.
- JCJonathon CooleyNov 8, 20251.0My girl ordered a baconator with no mayo. Got home and the sandwich didn’t have bacon on it. Went back to the store to correct the order and the manager tried to intimidate a woman for their mistake. They did end up fixing the mistake but not without dissatisfying a paying customer even more so. Wendy’s is alright in my book but this location on broadway is trash. The service was trash the food was trash and the customer service absolute trash.
Frequently Asked Questions About Wendy's
Is Council Bluff Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Council Bluffs, IA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Council Bluffs, IA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (712) 328-3392.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Council Bluff Wendy’s serve breakfast?
Yes, this Wendy’s location in Council Bluffs, IA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-thru in Council Bluffs?
The drive-thru at Wendy's in Council Bluffs is open daily from 8:00 AM to 11:00 PM.
Does Wendy's in Council Bluffs serve breakfast?
Yes, this Wendy's location serves breakfast with options like combos, croissant, biscuit and classic sandwiches, coffee, and sides available.
Can I order Wendy's food for delivery near Council Bluffs?
Yes, delivery is available where offered. To check if delivery is available near you, use the Wendy's app or visit order.wendys.com and enter your delivery address.
How can I contact Wendy's Council Bluffs location for feedback or questions?
You can call the location directly at (712) 328-3392, or reach customer care via Live Chat or the Wendy's Contact page online. There is also a Customer Satisfaction Survey available online.
What payment options are accepted at Wendy's in Council Bluffs?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is dine-in service available at Wendy's in Council Bluffs?
Yes, dine-in service is available. Wendy's also offers drive-thru, takeout, and delivery services.
Where can I find Wendy's menu and prices for the Council Bluffs location?
Menu and pricing can be viewed at order.wendys.com or the Wendy's mobile app by selecting the Council Bluffs location. Prices may vary slightly by location.
What are some nearby places to Wendy's in Council Bluffs where I can do other errands?
Nearby places include My Car Wash for automotive needs, Mega Saver gas station and convenience store, and LibertyX Bitcoin ATM for financial services.
Are there accommodations close to Wendy's in Council Bluffs if I am visiting the area?
Yes, Quality Inn & Suites near I-480 and I-29 is nearby, providing convenient lodging for visitors.
What other dining options are close to Wendy's in Council Bluffs?
Other nearby dining options include Sonic Drive-In, Popeyes® Louisiana Kitchen, and Casey's pizza restaurant and convenience store.