McDonald's

3.5
2318 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
610 30th Ave, Council Bluffs, IA
51501, United States

Hours

Reviews

3.5
2,318 reviews
5 stars
754
4 stars
543
3 stars
483
2 stars
179
1 star
359

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, with some experiencing waits of 20-30 minutes.

Customer Service

There were numerous complaints about rude and unprofessional staff, particularly during busy hours.

Food Quality

Several customers noted issues with food quality, including cold or improperly prepared items, and some reported finding hair in their food.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant and restrooms, with complaints about trash and cleanliness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and the overall quality of food at times.
  • IR
    isaac roberts
    3 days ago
    1.0
    I'll call Jesse. Lady wouldn't hold her horses and kept interrupting and kept saying hello. Hello hello poor customer service
  • JJ
    Jim Thiessen Jr
    Dec 15, 2025
    4.0
    The ice tea was a little off the burger and fries were good
  • PR
    Professional Reviewer
    Dec 6, 2025
    1.0
    25 minutes for a Mc griddle, completely ridiculous
  • LH
    Larissa Horn
    Dec 5, 2025
    1.0
    Ordered last night (12/4/25 just before 6:00 pm - order #1983) for curbside pickup. When we arrived, 15 minutes after placing our order, there was no where to park for curbside, so changed the order to counter pick up. Tried to call twice to let them know it was changed, no answer. Not surprising on that due to how busy they were. Went inside to the counter and we waited for 20 minutes and no one even acknowledged us. We could see our order on a shelf, getting cold. People were coming to the counter, placing an order and getting their order, all while we were being ignored. We never did get our food, but were charged for it. The customer service is severely lacking and we will NEVER order from this place again.
  • ZZ
    ZEPRAT GERNODT (ZEPRATGERNODT)
    Nov 29, 2025
    5.0
    November 29, 2025 8:53 am The first person who I came across was a young guy shoveling snow. He was in a good mood and friendly. He had a great attitude and it was hard to miss it. The young lady who rang up my order was nice and courteous as well. The other coworkers who made eye contact with me were definitely not going out of their way to say Hi. I used the men’s room while waiting for my order and I ran across the same problem hlat this location as I have at some other McDonald’s restrooms. When they build these stores and outfit the restrooms they do two things I find irritating, and see as poor planning. They need to make sure all restroom doors are push to exit if you’re not going to provide paper towel dispensers. If you have doors that are pull to exit and you do not have StepNPull/Foot pull door openers then how do you exit the restroom cleanly? Either you have to use a piece of your garments to open the door or you have to grab a piece of toilet paper from the stall to open the door. If you don’t do either then you’re forced to open the door by hand which negates the hand washing process. Even more important are the employees who walk out of the restroom after having “Washed” their hands. C’mon management… you’re not aware of this nasty situation? The first picture shows the men’s room as it is the day I came here. Luckily no one was using the stall and I was able to grab some tissue paper. How many people have handled food here under this condition.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 610 30th Ave, Council Bluffs?

McDonald's at 610 30th Ave is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

What are the delivery hours for McDonald's at this location?

Delivery is available Monday through Saturday from 5:00 AM to 11:30 PM, and on Sunday from 6:00 AM to 11:30 PM.