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McDonald's

3.4
(2520 reviews)

Business Details

1607 W Broadway, Council Bluffs, IA
51501, United States
(712) 322-0705
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1607 W Broadway, Council Bluffs, IA
51501, United States

Hours

Reviews

3.4
2,520 reviews
5 stars
804
4 stars
499
3 stars
513
2 stars
240
1 star
464

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and frequent order mistakes, leading to frustration.

Food Quality

While some customers enjoyed the food, many complained about cold, soggy, or incorrect orders, with several mentioning issues like hair in food and plastic found in items.

Management Concerns

Several reviews highlighted poor management practices, including unprofessional behavior from managers and a lack of resolution for customer complaints.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising specific employees for good service while others reported consistently negative interactions.
  • KK
    kay
    Feb 21, 2026
    5.0
    Great service!
  • RR
    reprovedcub18
    Feb 15, 2026
    1.0
    id went and did a curbside order and got three drinks and a large fry and when i got my milkshake there was a whole in it and it leaked everywhere in my car and when i called to get a refund the manager robert was very rude and disrespectful i do not recommend this .
  • CL
    Chevelle loparco
    Feb 15, 2026
    1.0
    put in a mobile order today for 3 drinks and a frie, when we received the drinks the shake had a hole in the bottom of the cup and we didn’t know until we got half way home and it was leaking all over my lap and car. we throw it out and come home to change since i’m now all sticky. We call mcdonald’s for a refund and the store manager asks for us to bring the whole order in for a refund or to bring them the cup for a refund. they want a cracked cup that had shake spill ALL OVER my car for a refund!!! thanks mcdonalds
  • BJ
    Brandy Jeweldeene
    Jan 30, 2026
    1.0
    3 times over the past 3 months, I've gone to this location for breakfast. 3 times they've messed my order up. I order the same thing every time from whichever location, and they never mess up. I get the steak, egg and cheese bagel, and they always give me a sausage, egg and cheese bagel, OR they don't even give me a patty, and I get egg and cheese. I know the difference between sausage and the steak patties. They look and taste different. That's just for breakfast. Then if you call and talk to a worker/manager they take your info including your address and number, then never make it right. When you're spending over $10 on a meal it shouldn't be hard to do it the right way or make it right. I wouldn't go to this location, try the other location in CB or just go to Omaha.
  • JM
    Jerry Meckna
    Jan 29, 2026
    1.0
    I quit coming here for the longest time because they kept messing up our order. My daughter had surgery and said that she wanted McDonald's and me and my wife agreed that I would run on my lunch break and pick it up. I asked for a handful of ranch and a handful of sweet and sour to go with the chicken nugget orders. When I get home it turns out I got the wrong sauce and apparently a handful is two.. So I ran back to McDonald's got the right sauce but now they're going to be eating cold food and I'm not going to be able to eat because I will be late from my lunch break. Thanks guys, I appreciate you looking out for my heart health and helping me to not have clogged arteries.

Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's on W Broadway, Council Bluffs?

McDonald's at 1607 W Broadway is open 24 hours every day of the week for dine-in service.

Is the McDonald's on W Broadway open for drive-thru service all day?

Yes, the drive-thru at McDonald's is open 24 hours a day, seven days a week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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