McDonald's

3.4
2495 reviews
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Business Details

1607 W Broadway, Council Bluffs, IA
51501, United States
(712) 322-0705
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1607 W Broadway, Council Bluffs, IA
51501, United States

Hours

Reviews

3.4
2,495 reviews
5 stars
795
4 stars
496
3 stars
511
2 stars
240
1 star
453

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several instances of missing items or incorrect orders.

Customer Experience

Several customers expressed dissatisfaction with their overall experience, citing unprofessional behavior from staff and a lack of resolution for complaints.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted positive interactions with specific employees who provided good service.

Inconsistent Performance

The quality of service and food varied significantly, with some customers noting good experiences during certain times while others faced issues.
  • JP
    james paxton
    2 days ago
    1.0
    I had ordered food this morning from the store and well I mean just look at the photo the bond was legitly soggy as hell to where I can barely push up on it and it was literally pulling the soggy part up there was so much grease on this that it made it to the box was pretty much no longer a box
  • GM
    gina mulholland
    5 days ago
    3.0
    Need to pay more attention to the counter
  • LS
    Laura Smith
    Nov 17, 2025
    5.0
    Your manager Lisa the older lady is great! They were super busy and hardly had any crew. She was trying to help other customers with mistakes and to be called a retard and inappropriate names is not ok. Why would companies with ok with this? Thank you manager Lisa for doing a great job. Sorry you had to be talked too like that. Keep up the good work. Unfortunately companies only focus on the negatives
  • JG
    Jason Gibson
    Nov 5, 2025
    1.0
    Short white haired older lady who works there needs to learn how to treat people, especially their employees! There's no excuse to treat people rotten!. She clearly exhibits no compassion or integrity. She should be ashamed of herself. Especially at that age! Be humble or get humbled!
  • MT
    Michelle Thies
    Oct 29, 2025
    2.0
    The hot caramel coffee had no taste, I ordered a sausage egg and cheese bagel and it was with bacon and no sauce. The person I called about it hung up on me. Avoid this McDonald's.
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Frequently Asked Questions About McDonald's

What are the operating hours for dine-in at McDonald's on W Broadway, Council Bluffs?

McDonald's at 1607 W Broadway is open 24 hours every day of the week for dine-in service.

Is the McDonald's on W Broadway open for drive-thru service all day?

Yes, the drive-thru at McDonald's is open 24 hours a day, seven days a week.