McDonald's

Reviews

• OG

  Omaha's Number One Tour Guide

  Jan 3, 2026
  3.0
  Review: Standard Food, Below-Average Service at 16th and Broadway Rating: ★★★☆☆ I generally have realistic expectations when pulling into a McDonald’s, but my recent experience at the 16th and Broadway location fell squarely into the "mediocre" category. While the food itself was exactly what you’d expect—hot, salted, and consistent—the service side of the operation was significantly lacking, making the overall visit more frustrating than it needed to be. The first major issue was the efficiency. Even for a city location, the wait times were much longer than normal. I watched the drive-thru line crawl forward at a snail's pace, and it wasn't even during the peak lunch or dinner rush. It felt as though the internal workflow was either understaffed or simply disorganized, which is disappointing when you're specifically choosing "fast food" for the sake of convenience. The most off-putting part of the visit, however, was the attitude of the drive-thru staff. When I finally reached the window, I wasn’t greeted with even a basic "hello" or "that'll be $10.00." Instead, the interaction felt incredibly dismissive. When I tried to double-check that I had a specific sauce in the bag, the employee gave a heavy sigh and a dismissive wave of the hand, barely making eye contact before sliding the window shut. It’s a shame because the location is convenient, but the lack of basic professionalism and the sluggish pace make it hard to recommend over other nearby options. If you’re in a massive hurry or hoping for a friendly interaction to start your day, you might want to keep driving.
• JF

  Julie Fay

  Jan 1, 2026
  1.0
  I placed an online order at 315 am for pick up. The order was accepted and money was taken from my bank account. I pulled in to the drive-thru at 326am and was told they were closed. I told them I placed an online order and I was told the money would be refunded. Well its 408 the momey hasnt been refunded and now I can't eat. This is the 2nd time this has happend. They need ro update the hours of operation or dont allow me.to make the online order if they wont full full it. Mind you this is the ONLY McDonald's i have had this problem at.
• LJ

  Lo J

  Dec 31, 2025
  1.0
  What's the point of being parked for 10 minutes to receive this.. I ordered a large not a small in a large. Like yall can't be this lazy........
• LL

  Lane

  Dec 24, 2025
  5.0
  I door dash 30+ hours a week so I'm very familiar with every McDonald's in the metro. This one is definitely top tier in how well it's managed. Every shift is well staffed and trained. The orders always come out fast, correct, complete, and with great customer service.
• AD

  Angelic Duncan

  Dec 12, 2025
  1.0
  If you’re looking for fast, fresh, and accurate food, this is not the place. Their speed, attention to detail, and customer service are consistently terrible. We have been to this location twice in the past two months, and both visits left us frustrated and annoyed. If you don’t want to pull away from the drive-thru only to be disappointed, skip this McDonald’s because they clearly do not know how to serve customers correctly...

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