Jimmy John's

3.8
242 reviews

About

Sandwich Restaurant

Location

Jimmy John's
418 E Broadway, Council Bluffs, IA
51503, United States

Hours

Reviews

3.8
242 reviews
5 stars
121
4 stars
39
3 stars
27
2 stars
13
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and rude staff interactions.

Food Quality

There were mixed reviews on food quality, with some customers noting stale bread and incorrect orders.

Staff Performance

While some staff were praised for their friendliness and helpfulness, others were criticized for being unprofessional and lacking customer service skills.

Cleanliness

The store was generally noted as clean, contributing positively to the customer experience.

Delivery Problems

Many customers experienced issues with delivery times and order accuracy, leading to dissatisfaction.
  • JW
    Jaik Weinfurtner
    Jan 4, 2026
    1.0
    Freak fast delivery my rear end. They don’t even have in house delivery drivers if I wanted to pay with a card or have a 3rd party fee for bringing it to me I would have chose that route don’t call me and say you can’t accept cash don’t make it an option on your app
  • FC
    Freya Caltabiano
    Dec 22, 2025
    5.0
    Great place, delicious food, inexpensive - the staff is always helpful
  • EB
    Emma Brown
    Dec 17, 2025
    1.0
    Been waiting over an hour for my delivery and I live 5 minutes away from the store, called and the person who answered was so rude and couldn’t get off the phone with me fast enough and spoke over me the entire time.
  • JS
    Jack Shelton
    Oct 4, 2025
    1.0
    1 hour in drive-thru
  • MS
    Mackenzie Lee Shelton
    Oct 4, 2025
    1.0
    Had to wait over 45 min in the drive thru. This is absolutely horrible considering their entire slogan is "freaky fast." Forced us to be late to an event. I will never come back to this location ever again.