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Brand Certified

Arby's

3.7
(1487 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2647 S 24th St, Council Bluffs, IA
51501, United States

Hours

Reviews

3.7
1,487 reviews
5 stars
632
4 stars
347
3 stars
204
2 stars
110
1 star
194

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being cold or poorly prepared, while others praised the taste and freshness.

Service Speed

Many reviews highlighted slow service, with long wait times reported during both drive-thru and in-store visits.

Cleanliness

Cleanliness was a recurring issue, with multiple customers noting dirty dining areas and unsanitary conditions.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of attention.
  • AB
    Ant Burnall
    4 days ago
    1.0
    AVOID!!! Pure Trash, both my beef and cheddars were smashed together meat hanging out the sides and in the wrapper, the bottom buns were hard as rock, food was room temp and the fries smelt like old oil and were cold, I travel the US for work i dont expect much from fast food and NEVER LEAVE negative reviews BUT this establishment is the worse fast food place I've ever visited in the US, I had to throw my food away nothing was close to edible, food was probably a health hazard and the staff was careless and seemed to be more worried about socializing owner/management should be ashamed.
  • SP
    Sarah Parks
    Feb 25, 2026
    1.0
    Worst service!! Half of the things I told the girl at the register weren't even on my order so I told the manager and he gave me an attitude. And I still didn't get what I ordered!!! Wth!!
  • BB
    Billy
    Feb 4, 2026
    3.0
    They've gotten pricey, but still good food
  • HO
    Highway Outrider
    Jan 29, 2026
    3.0
    Arby’s – Pilot Travel Center, Council Bluffs, Iowa Final Rating: ⭐⭐⭐ (3 Iron Stars) “Great food and A1 service, but cleanliness holds it back.” The meal was delicious and high quality, exactly what you want when you stop for a hot meal on the road. Everything was fresh, tasty, and satisfying. The service was A1 — fast, professional, and friendly. They know how to move a trucker line efficiently. Unfortunately, cleanliness is not their strong point. The dining area and overall condition do not match the quality of the food, and that pulls the rating down. 🦅 Highway Outrider Verdict ⭐⭐⭐ – Average Stop A solid place to eat if you’re hungry and want something fast and good, but not clean or polished enough to earn more than 3 Iron Stars.
  • BD
    Bill Dye
    Jan 25, 2026
    3.0
    Well where's the meat? They are no where close to what they used to be. Really skimpy on the meat.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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